Why Hasn't my Square Hardware Arrived?

You should never have an issue receiving your hardware order through Square. If it’s been over 10 days since you ordered a reader, and you haven’t received your order we want to make sure that you get your hardware right away.

Check your Account

The first thing that you will want to do is check the status of your Square Account. Make sure that you’ve completed the signup flow and that your account is activated for card processing. If not, complete the process, and we’ll send you a reader.

If your account is active, double-check that the shipping address on file is accurate. If it’s not, update your information, and request a new reader.

Check your Order

If your account is set up correctly, you’ll next need to check your order.

If you ordered a Square Stand, Chip Card Reader or Contactless and Chip Card reader, take a look at your Order Confirmation email to ensure that your payment was processed correctly.

If your order has been fully processed, confirm the status of your order from your online Square Dashboard – your reader may still be in transit.

While you are waiting

While you’re waiting for your reader to arrive, you can manually enter payments from the Square app, send Square Invoices, or process payments using the Virtual Terminal in your online Square Dashboard.

If you need a reader immediately, pick one up at a participating retail store. We’ll pay you back for the cost.

Note: Reimbursement is only available for the Magstripe reader.

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