Get Started with Square Shifts
With Square Shifts, you can track your team’s time, manage schedules and track commissions. Your team members can clock in/out at the point of sale or by using the Square Team App, as well as view or print their workday summaries directly from the point of sale. You can also create, manage and publish schedules based on the availability of you and your team.
With Square Shift reports, once you’ve set up your team member shifts, you can view your shift reports directly from your online Square Dashboard, and your team members can keep track of their time worked on the Square Team app.
When using Shifts Plus, you’ll also have the ability to view how your scheduled hours compare to the actual hours your team members worked. In both Workday and Labour Cost, you can view upcoming scheduled shifts as well as alerts for early, late and no-show clock-ins.
Add Team Members
Get started with Square Shifts by subscribing to either the free or paid tier in the Shifts section of your Dashboard. You can then add team members, assign wages and determine if team members are tip-eligible. Note that Square Shifts Free has a cap of five team members; if you wish to add six or more team members to your account, you’ll need to subscribe to Square Shifts Plus.
To add your first team member:
Set Your Work Period
Setting a Work Period enables Square Shifts to report and calculate overtime based on your business’ operations. If your team members are typically clocked in past midnight, set your workday hours to at least an hour past the end of the closing shift. For example, if you’re operating a bar that closes at 2 a.m. and team members leave at 3 a.m., make the workday hours start at 4 a.m. in case of overtime and to ensure their shifts can be viewed in the same workday.
Visit Staff > Shifts in your online Square Dashboard > Settings > Schedule.
Set your start of Workweek and Workday.
Review and Set Your Overtime and Breaks
Overtime settings are automatically associated with your state based on your location. You can confirm your location(s) by visiting Account & Settings in your online Square Dashboard.
If your team members are working multiple jobs at different wages, overtime will be calculated using the weighted average of the total normal earnings divided by total hours worked.
Turn on Time Tracking
Once your permissions, team member profiles, and shift settings are all set up, it’s time to enable break tracking in the Square app.
Log in to the Square app and visit Settings > Time Tracking > toggle Time Tracking on.
If you’ve paired a device to a specific location using device codes, you’ll need to make sure your team members have permission to work at that location. To check, go to Team in your online Square Dashboard, select the team member name to make sure the correct locations are selected under Permissions.
Turn on Tip Pooling
With Shifts Plus, you can use tip pooling to equally divide each credit card tip across all team members clocked in at the time of the transaction. Tip pooling ensures equitable and timely tip payouts for your team and removes any alternate and complicated workflows you currently use to distribute tips manually – giving you more time for other aspects of your business.
To get started:
Go to Staff > Team in your online Square Dashboard.
Select the team member you want to edit to open their team member profile.
Click Edit under the “Job and compensation” section.
Toggle on or off Tip eligible for each role.
After confirming that you applied tip pooling eligibility to all of your team members, you can turn on tip pooling. To do so:
Go to Staff > Shifts in your online Square Dashboard.
Select Settings > Tips.
For distribution method, select Tip directly, Pool tips per transaction or Pool tips by hours worked.
Tip directly: Transaction tips are attributed to the team member who collected the tip.
Pool tips per transaction: Transaction tips are split equally among all tip-eligible team members clocked in at the time of the transaction. This distribution method works best if you want to reward your team based on the tips earned during their specific shift.
Pool tips by hours worked: Transaction tips from sales are split among tip-eligible team members based on their hours worked. You can specify whether to split tips based on a 24-hour workday or across a 7-day workweek. Splitting tips by workday works best if you want to reward team members who may not work their entire shift interacting with customers, while splitting tips across a workweek better accounts for tip variability across a wider time frame.
Choose whether you want to apply tip pooling to Only this location or All locations.
You also have the option to toggle on or off Distribute unattributed tips equally, which is only relevant if you’ve selected Pool tips per transaction as the tip distribution method. If the setting is toggled on, tips received when no one is clocked in will be equally distributed among all tip-eligible team members who clocked in on that workday.
With Shifts Plus, you can toggle on Declare cash tips. Tip-eligible team members will then be required to indicate the cash tips they earned for their shift before they clock out or switch roles at the point of sale or on the Team App. Your shift reports, such as Workday, Labour cost and Timecard CSV reports, will also include cash tips entered by your team, and the cash tip data will be adjustable.
Once you follow the steps above, credit card tips will either split equally among all tip-eligible team members clocked in at the time of transaction, or split among all tip-eligible team members based on their hours worked within a 24-hr workday. Note: Be sure to check your provincial and territorial laws regarding tip pooling, notice and recordkeeping requirements.