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Fees and Payments FAQ

Find answers to commonly asked questions about fees and processing payments with Square.

Square’s Fees and Accepted Cards

What are your fees?

Square offers clear processing of:

  • 1.6% for tapped, inserted, or swiped transactions on Square Terminal and Square Register.
  • 1.9% for tapped, inserted or swiped transactions on Square Reader and Square Stand.
  • 2.2% for manually entered card transactions through your Square hardware, Square Invoices, Square Online, Virtual Terminal or Gift Cards.

Learn more about how processing fees and rates are calculated.

There are no fees for recording cash, cheque, or other tender type payments.

There are no monthly or hidden fees for card processing. All fees are deducted before funds are transferred to your linked bank account.

Note: Processing fees are deducted before each transfer and cannot be charged on a monthly basis. You can view your total fees on a monthly basis from your online Square Dashboard.

Do you offer custom rates?

Yes! Every business has its own needs. Square Sales can help you simplify your operations and improve your bottom line. If you’re processing over $250k in card sales, contact our Sales Team to see how Square can suit your business.

Can I accept a chip card?

Yes. Chip cards can be inserted and processed with the Square Reader, Square Stand, Square Register, or Square Terminal.

How do I charge a card using Square hardware?

You can process a debit or credit card by:

Accepting Payments

How do I accept payments from my laptop or desktop?

You can accept card payments from your laptop or desktop computer in a couple of different ways:

Where can I see my free processing credit?

If you’ve referred, or have been referred by another business to use Square, you’ll see fee reimbursements reflected in your transfer summaries.

  1. Go to Money > Balance > Transfer Reports in your online Square Dashboard.
  2. Select a transfer. You’ll see fees reimbursed in the “Free Processing” row of the transfer summary.

You can also see how many free processing credits you have left under the Get free processing section of your Square Dashboard.

Learn more about Square’s referral program.

Can I manually enter or key in a card payment?

Yes. If the card isn’t present, or you’re unable to swipe it, you can manually key in card payments without the Square Reader. Other available options are sending your customer a Square Invoice or processing the payment using Virtual Terminal.

Learn how sellers protect themselves from fraud and chargebacks with safety tips for manually entered transactions.

How do I provide a receipt?

Send your customer a receipt via email or SMS when you process their payment, or later on from the Square app and the online Square Dashboard. If the option to send a receipt isn’t given after a transaction, that means your customer is already subscribed to Automatic Receipts from Square sellers.

View step-by-step instructions to send and print receipts.

Can I process a refund?

Yes. Refunds processed through Square on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date. Once this window has passed, you must issue refunds outside of Square.

Learn how to process refunds.

How do I delete an accidental payment?

While you aren’t able to delete any transactions that have been processed through Square, you can process a refund on any payment to keep your books in order.

I’m having trouble with my Internet connection. Can I still accept card payments?

You must have a strong and secure internet connection to accept card payments with Square hardware or Virtual Terminal.

Why is my customer’s card declining?

Cards can be declined by the card-issuing bank or by Square if any information is entered incorrectly. Try these payment troubleshooting tips.

Why does my customer see a pending charge?

Incomplete payments may temporarily appear on your customer’s card statement, but they’re not actual charges and should fall off your customer’s statement in a few days. It‘s the card-issuing bank’s responsibility to release funds from pending charges. This process can take anywhere from 2-7 business days depending on the card-issuing bank’s processing speeds.

How do I add a note to a payment?

Notes on payments are a great way of providing additional information to item descriptions and itemising custom amount transactions. View steps for adding notes on payments.

Transfers

When will my money be transferred?

You can choose to receive your funds through one of our two transfer options:

  • Automatic transfers: If you need access to your funds faster, you can use next day transfers to send your funds the next working day. Learn more about Square’s Automatic Transfer Schedule.
  • Manual Transfers: Instead of automatic transfers, you can select manual transfers to choose when to transfer your money. Your funds will be available in your Square balance, and you can decide when to transfer them to your linked bank account. Your funds will then arrive in your bank account the next day—at no extra cost.

Check out your transfer options with Square.

Square Support

Our in-depth Support Centre provides answers to your Square-related questions. Check out the Square Point of Sale Guide–it’s a great place to start. If you have further questions, contact Square Support.

Find answers to questions about your Square account.

Learn more about: Payment Processing

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