Find answers to commonly asked question about processing payments with Square.

Square’s Fees and Cards Accepted

What card brands and card types do you accept?

We accept Visa, MasterCard and American Express, as well as bank-issued EFTPOS chip cards.

What are your fees?

Square offers clear pricing of 1.9% for all tapped, inserted or swiped transactions and 2.2% for manually entered transactions so you can run your business without worrying about complicated fee structures.

Where can I see a breakdown of all the fees I’ve paid?

You’re able to view and download your sales summaries and fees from the Sales section of your online Square Dashboard.

Payment Issues

How do I delete an accidental payment?

While you aren’t able to delete any transactions that have been processed through Square, you can process a refund on any payment to keep your books in order.

Can I manually enter, or key in, a payment?

Yes. If the card isn’t present or you’re unable to swipe it. Learn how to manually enter a payment card.

Can I process a refund?

Yes. Refunds processed through square on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date. Note: Payments accepted before October 2018 must be refunded within 120 days.

Once this window has passed, you must issue refunds outside of Square.

Learn how to process refunds.

Why is my customer’s card declining?

Cards can be declined by the card-issuing bank or by Square if information is entered incorrectly. Try these payment troubleshooting tips.

Why does my customer see a pending charge?

Incomplete payments may show as pending on your customer’s card statement, but they’re not actual charges.

How do I get help if I have questions?

Our in-depth Support Centre provides answers to your Square-related questions. Check out the Square Point of Sale Guide – it’s a great place to start. If you have further questions, contact us.

Find answers to questions about your Square account.