Find answers to commonly asked question about processing payments with Square.

Square’s Fees and Cards Accepted

What card brands and card types do you accept?

We accept Visa, MasterCard and American Express.

What are your fees?

Square offers clear pricing of 1.9% for all tapped, inserted or swiped transactions and 2.2% for manually entered transactions so you can run your business without worrying about complicated fee structures.

Where can I see a breakdown of all the fees I’ve paid?

You’re able to view and download your sales summaries and feesfrom the Sales section of your online Square Dashboard.

Payment Issues

How do I delete an accidental payment?

While you aren’t able to delete any transactions that have been processed through Square, you can process a refund on any payment to keep your books in order.

Can I manually enter, or key in, a payment?

Yes. If the card isn’t present or you’re unable to swipe it. Learn how to manually enter a payment card.

Can I process a refund?

Yes. Learn how to process refunds from your Square app or from your online Square Dashboard.

Why is my customer’s card declining?

Cards can be declined by the card-issuing bank or by Square if information is entered incorrectly. Try these payment troubleshooting tips

Why does my customer see a pending charge?

Incomplete payments may pend on your customer’s credit card statement, but they’re not actual charges.

How do I get help if I have questions?

Our in-depth Support Centre provides answers to your Square-related questions. Check out the Square Point of Sale Guide–it’s a great place to start. If you have further questions, contact us.

Find answers to questions about your Square account.