Fees and Payments FAQs

Review details about Square’s processing fees.

Learn more about how processing fees and rates are calculated.

There are no contracts with Square for payment services, so there are no monthly fees charged to accept payments with Square using the standard Point-of-Sale app.

If you subscribe to one of Square’s specialised software products, you may incur a monthly subscription fee.

No – Square’s processing fees are only charged on a per-transaction basis. You can take payments with your Square account across multiple devices for free.

You’re able to view and download your sales summaries and fees from the Sales section of your online Square Dashboard.

You can also download fee statements for previous months from your online Square Dashboard. Log in to your Dashboard > select Account & Settings > Business > Fee Invoices.

No – when you process a refund we return the full amount to the customer, including the fees Square took on the payment. We also do not charge fees for any chargebacks on payments accepted with Square.

Square’s fees are charged on a per-transaction basis at the time the payment is taken. When Square transfers funds to your bank account, the fees have already been deducted from the transfer. Square does issue a monthly fee invoice, however the invoice reflects fees already paid and does not reflect an outstanding balance.

No – Square works as a ‘pay as you go’ system and you’re only charged processing fees when you accept a payment. There is no fee or penalty for keeping an inactive account.

If you’ve referred, or have been referred by another business to use Square, you’ll see fee reimbursements reflected in your transfer summaries.

1. Visit Money > Balance in your online Square Dashboard, and select a transfer.
2. You’ll see fees reimbursed in the Free Processing row of the transfer summary.

You can also see how much free processing credits you have left under the Get Free Processing section of your Square Dashboard.

Learn more about Square’s Referral programme.

We accept Visa, Mastercard, American Express, VPay and Maestro debit and credit cards. JCB, Discover and China Union Pay are not currently supported.

Your account will not be fully activated to accept payments until you have linked a bank account to your Square account and the bank account has been verified.

Learn how to link and edit your bank account.

Yes, the minimum is £1. You will be unable to accept card payments for transactions under this value.

Yes, you can charge up to £25,000 per transaction. Should you wish to take a payment over this amount, you will have to split it into multiple transactions.

Your sales are transferred within 1-2 working days using our standard transfer schedule.

Check out your transfer options with Square.

Yes, if the card isn’t present, your reader is out of battery, not working or the card is damaged and can’t be read, you can manually key in a payment in the Square app. Learn how to manually enter a payment card.

Card-not-present transactions have a higher fee than card-present transactions due to the risk involved with accepting these types of card payments. Be sure to review the best practices for accepting keyed-in payments.

Yes. Refunds processed through Square on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date. Once this window has passed, you must issue refunds outside of Square.

Learn how to process refunds.

While you aren’t able to delete any transactions that have been processed through Square, you can process a refund on any payment to keep your books in order.

Wi-Fi or mobile data are required to accept card payments with Square. If your internet connection is interrupted or becomes temporarily unavailable, you can still take payments while using mobile data (3G/4G).

Cards can be declined by the card-issuing bank or by Square if any information is entered incorrectly. Try these payment troubleshooting tips.

Incomplete payments may appear as pending on your customer’s card statement, but they’re not actual charges but simply Square verifying that funds are available, and should fall off your customer’s statement within a few days.

You can add notes to items or custom amounts at the time of sale. The ability to add a note on a completed payment is unavailable. Learn how to add a note to a payment at the time of sale.

Yes, you can accept international magnetic stripe cards without a chip, with the Magnetic Stripe Card Reader included with your Square Reader, or on your Square Terminal or Square Register.

You can accept card payments from your laptop or desktop computer in a couple of different ways:

• You can log in to your online Square Dashboard and accept payments with Virtual Terminal.
• You can send a Square Invoice.
• Set up a site with Square Online.

Find answers to questions about your Square account.