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Fees and Payments FAQs

Find answers to commonly asked questions about processing fees and accepting payments with Square.

Fees and Pricing Questions

What are your fees?

Review details about Square’s processing fees.

Learn more about how processing fees and rates are calculated.

Are there any monthly fees?

There are no contracts with Square for payment services, so there are no monthly fees charged to accept payments with Square using the standard Point of Sale app.

If you subscribe to one of Square’s specialised software products, you may incur a monthly subscription fee.

Are there fees for using multiple devices with Square?

No – Square’s processing fees are only charged on a per-transaction basis. You can take payments with your Square account across multiple devices for free.

Where can I see a breakdown of all the fees I’ve paid?

You’re able to view and download your sales summaries and fees from the Sales section of your online Square Dashboard.

You can also download fee statements for previous months from your online Square Dashboard. Log in to your Dashboard > select Account & Settings > Business > Fee Invoices.

Do you charge fees for refunds or chargebacks?

No – when you process a refund we return the full amount to the customer, including the fees Square took on the payment. We also do not charge fees for any chargebacks on payments accepted with Square.

How are Square’s fees charged?

Square’s fees are charged on a per-transaction basis at the time the payment is taken. When Square transfers funds to your bank account, the fees have already been deducted from the transfer. Square does issue a monthly fee invoice, however the invoice reflects fees already paid and does not reflect an outstanding balance.

Are there any monthly minimum transaction requirements?

No – Square works as a ‘pay as you go’ system and you’re only charged processing fees when you accept a payment. There is no fee or penalty for keeping an inactive account.

Where can I see my free processing credit?

If you’ve referred, or have been referred by another business to use Square, you’ll see fee reimbursements reflected in your transfer summaries.

  1. Log in to the Balance tab of your online Square Dashboard, select a transfer.

  2. You’ll see fees reimbursed in the Free Processing row of the transfer summary.

You can also see how much free processing credits you have left under the Get Free Processing section of your Square Dashboard.

Learn more about Square’s free processing program.

Payment Questions

What card brands and card types does Square accept?

We accept Visa, Mastercard, American Express, VPay and Maestro debit and credit cards. JCB, Discover and China Union Pay are not currently supported.

Why can’t I accept a payment yet?

Your account will not be fully activated to accept payments until you have linked a bank account to your Square account and the bank account has been verified.

Learn how to link and edit your bank account.

Is there a minimum card transaction amount?

Yes, the minimum is £1. You will be unable to accept card payments for transactions under this value.

Is there a maximum value that I can charge per transaction?

Yes, you can charge up to £25,000 per transaction. Should you wish to take a payment over this amount, you will have to split it into multiple transactions.

When will my money be transferred?

Your sales are transferred within 1–2 working days using our standard transfer schedule.

Check out your transfer options with Square.

Can I manually enter, or key in, a payment?

Yes, if the card isn’t present, your card reader is out of battery, not working or the card is damaged and cannot be read, you can manually key in a payment in the Square app. Learn how to manually enter a payment card.

Card-not-present transactions have a higher fee than card-present transactions due to the risk involved with accepting these types of card payments. Be sure to review the best practices for accepting keyed-in payments.

Can I process a refund?

Yes. Refunds processed through square on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date. Once this window has passed, you must issue refunds outside of Square.

Learn how to process refunds.

How do I delete an accidental payment?

While you aren’t able to delete any transactions that have been processed through Square, you can process a refund on any payment to keep your books in order.

I’m having trouble with my internet connection. Can I still accept card payments?

Wi-Fi or mobile data are required to accept card payments with Square. If your internet connection is interrupted or becomes temporarily unavailable, you can still take payments while using mobile data (3G/4G).

Why is my customer’s card declining?

Cards can be declined by the card-issuing bank or by Square if any information is entered incorrectly. Try these payment troubleshooting tips.

Why does my customer see a pending charge?

Incomplete payments may appear as pending on your customer’s card statement, but they’re not actual charges but simply Square verifying that funds are available, and should fall off your customer’s statement within a few days.

How do I add a note to a payment?

You can add notes to items or custom amounts at the time of sale. The ability to add a note on a completed payment is unavailable. Learn how to add a note to a payment at the time of sale.

Can I accept international magnetic stripe cards?

Yes, you can accept international magnetic stripe cards without a chip, with the Magnetic Stripe Card Reader included with your Square Reader, or on your Square Terminal or Square Register.

How do I accept payments from my laptop or desktop?

You can accept card payments from your laptop or desktop computer in a couple different ways:

Find answers to questions about your Square account.

Learn more about: Payment Processing

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