No – when you process a refund we return the full amount to the customer, including the fees Square took on the payment. We also do not charge fees for any chargebacks on payments accepted with Square.
Square’s fees are charged on a per-transaction basis at the time the payment is taken. When Square transfers funds to your bank account, the fees have already been deducted from the transfer. Square does issue a monthly fee invoice, however the invoice reflects fees already paid and does not reflect an outstanding balance.
Yes, if the card isn’t present, your reader is out of battery, not working or the card is damaged and can’t be read, you can manually key in a payment in the Square app. Learn how to manually enter a payment card.
Yes. Refunds processed through Square on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date. Once this window has passed, you must issue refunds outside of Square.
Yes. If your internet connection becomes interrupted or temporarily unavailable, enable Offline Mode to accept credit card payments. The Square app securely stores the credit card details for 24 hours until the device is reconnected to a Wi-Fi network.
Incomplete payments may appear as pending on your customer’s card statement, but they’re not actual charges but simply Square verifying that funds are available, and should fall off your customer’s statement within a few days.