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Square Account FAQs

Find answers to the most frequently asked questions about your account and accepting payments with Square.

Account Questions

Why can’t I view my online Square Dashboard?

If you’re having trouble with your online Square Dashboard on a laptop or desktop, you may be experiencing an issue with your internet browser.

How do I access my Square account from another device?

If you’ve purchased a new device, you can simply download the Square Point of Sale app and sign in to your existing account with the associated email address and password or create a new Device Code.

If you have multiple locations, or do not wish to share your sensitive Square account email address and password, you can use Device Codes to link mobile devices to specific locations. Device codes also allow you, or your managers, to log in without an email address and password.

Note: Once you’ve used a device code to log in to the Square Point of Sale app on a device, you will not be able to re-use this device code on additional devices.

Why can’t I accept a payment?

Your Square account will not be fully activated to accept payments until you have linked a bank account to your Square account and the bank account has been verified.

How do I link a bank account?

Bank accounts can be linked and edited from Account & Settings in your online Square Dashboard and from More > Settings > Account > Bank Account in the Square app utilising the full routing and account number.

From this section of your Square account, you can also link multiple external bank accounts by clicking Add external bank account. From here, enter your bank account details and complete the bank verification process.

Verification for bank accounts can take up to 4 working days, and the status of the account’s verification is available within the online Square Dashboard.

Find answers to commonly asked questions about accepting payments with Square.

Learn more about: Point of Sale

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