Square Account FAQs

Find answers to the most frequently asked questions about your account and accepting payments with Square.

Account Questions

Why can’t I sign in to my account?

Try these password troubleshooting steps.

Why can’t I view my online Square Dashboard?

If you’re having trouble with your online Square Dashboard on a laptop or desktop, you may be experiencing an issue with your Internet browser.

How do I view my full sales history?

You can view a summary of your transactions and fees paid from your online Square Dashboard.

How do I access my Square account from another device?

If you’ve purchased a new device, you can simply download the Square Point of Sale app and sign in to your existing account with the associated email address and password or create a new Device Code.

If you have multiple locations, or do not wish to share your sensitive Square account email address and password, you can use Device Codes to link mobile devices to specific locations. Device codes also allow you, or your managers, to log in without an email address and password.

Note: Once you’ve used a device code to log in to the Square Point of Sale app on a device, you will not be able to re-use this device code on additional devices.

Why can’t I accept a payment?

Your Square account will not be fully activated to accept payments until you have linked a bank account to your Square account and the bank account has been verified.

How do I link a bank account?

Learn how to link and edit your bank account here.

Find answers to commonly asked questions about accepting payments with Square.