Get support at Square
About Square support
We can all use an extra hand when it comes to building our business. Square offers multiple support channels to find answers to your questions, meeting you when and where you need support. Our self-serve resources are the fastest way to find answers to your questions. If you have any account-specific questions, you can always contact our team directly.
Before you begin
Only account owners or authorized representatives can contact Square. Learn how to add and manage authorized representatives. Have your account information handy. If you contact our support team using the email address or phone number associated with the account, we can pull up your account more efficiently.
Option 1: Visit Support Center
Square Support Center gives you instant access to search the most up-to-date Square support resources, support articles, and video tutorials to help you start, manage, and grow your business with Square. We also invite you to provide feedback on our support resources — your feedback helps us grow together.
Start here to search for answers to common questions and step-by-step guidance. To access Square Support Center, visit squareup.com/help.
Option 2: Get in-app support
Get help within the Square Point of Sale app, Square Terminal, or Square Register. In-app support uses Support Assistant to help guide you to self-serve resources or available live support options based on your issue and eligibility. To get in-app support:
Sign in to your account at squareup.com/login.
Tap ≡ More > Support.
Option 3: Visit the Square Community
Square Community is a space to collaborate and learn with other Square sellers. Join the Square Community to find out how other businesses are using Square, connect with businesses facing similar challenges, and pose questions to our online community when you need help or advice. To access the Square Community:
Go to the Square Community and click Sign In.
Use the email address and password associated with your Square account. If this is your first time using the Square Community, create a public username.
Option 4: Watch Square support videos on YouTube
If you prefer to watch a video tutorial, the Square YouTube channel has a library full of resources to help you get the most out of your Square account. To view our videos:
Go to the Square YouTube channel.
Select Videos to view available content.
Option 5: Contact Square Support
We know you may need more than our online resources to help manage, understand, and grow your business. Square has a dedicated Square Support team that can provide account specific assistance on transactions and transfers while offering expert knowledge of Square products and services.
You can contact Square directly by phone. Phone support is not guaranteed for all sellers and availability may vary by Square subscription.
You can call Square Support at 1-855-700-6000. There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.
Phone support hours and availability may vary depending on your Square subscription.
Chat support is accessed through Support Assistant in the Square Dashboard, Support Center, or Square POS app. Support Assistant may respond first and will route you to a live agent when available.
Support Assistant will connect you with a Square Support advocate within operational hours: Monday through Friday, from 6 a.m. to 6 p.m. Pacific Time.
From your computer:
- Go to the Square Support Center.
- Click the floating Support Assistant icon in the bottom-right of the page to request help and view available support options.
From your Square Dashboard:
- Sign in to Square Dashboard.
- Click the ? icon in the bottom-left to open the Support Assistant to get help and request live support, if available.
From your Square Point of Sale app:
- Tap ≡ More > Support.
- Use Support Assistant to get help and view available support options.
To connect with a live chat agent:
When Support Assistant or Managerbot can’t resolve your issue, you’ll be offered the option to connect with a live agent. A card or button will appear in the chat offering to transfer you to a live agent.
- Select the option to connect with a live agent when it appears in your chat.
- Your conversation context is shared with the agent so you don’t need to repeat your issue.
- A live agent will join the chat shortly after you opt in.
Live chat agents are available Monday through Friday, from 6 a.m. to 6 p.m. Pacific Time. Outside of these hours, you’ll be informed when agents are next available.