Your account will not be fully activated to accept payments until we have completed your account verification, and you have linked a bank account to your Square account and the bank account has been verified.
Yes, if the card isn’t present, your reader is out of battery, not working or the card is damaged and cannot be read, you can manually key in a payment in the Square app. Learn how to manually enter a payment card.
Card not present transactions have a higher fee than card present transactions due to the risk involved with accepting these types of card payments.
Yes. Refunds processed through Square on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date. Once this window has passed, you must issue refunds outside of Square.
Yes. If your internet connection is interrupted or becomes temporarily unavailable, enable Offline Mode to accept all card payments. The Square app securely stores the payment card details for 24 hours until the device is reconnected to a Wi-Fi network.
Incomplete payments may appear as pending on your customer’s card statement, but they’re not actual charges but simply Square verifying that funds are available, and should be removed from customer’s statement by their card-issuing bank within a few days.