Timely resources for sellers

How to Add or Expand Your Food Delivery and Curbside Pickup Options

Alise Bailey, Editor
Square

Whether you own a taco truck, bakery, or high-end boutique, finding new ways to serve customers who are looking to shop and place orders from anywhere is key to adapting to today’s challenges.

If you’re looking to take orders online, on social media, or over the phone, you have a variety of choices when it comes to delivery options and how customers can pick up or receive their items.

From curbside pickup to food delivery, here are a few options to easily expand the ways customers can get your pizzas, sweaters, cinnamon rolls, artwork — without missing a beat.

Add curbside pickup or click and collect

If you’re located in a neighbourhood where customers can come to you, you can provide them with the option to click and collect, also known as buy online, pick up in-store (BOPIS) or curbside pickup. And if you haven’t considered offering this before, then you definitely should now. According to a recent study, click and collect grew from 12 to 37 per cent from 2010 to 2017 and continues to grow by 50 percent each year. The study predicts that the same adoption of click and collect will happen locally in Australia.

If you use Square Online Store and you enable in-store pickup, customers placing orders will see a selection for in-store pickup at checkout, and they can come inside your brick-and-mortar space when their order is ready. Don’t have your online store yet? Read how to set up an online store.

If you enable the Square curbside pickup option, customers will see a selection for curbside pickup at checkout. Your customer will receive a text message letting them know to call your pickup location’s phone number upon arrival, and you or your staff can bring their order out to their waiting car.

Set up local delivery

With Square delivery options, you can offer local delivery for customers within a geographic range that you determine and use your own staff (or yourself) to deliver goods. Eligible customers can select delivery at checkout and opt to receive delivery text alerts.

  • Local food delivery: When you enable local food delivery with Square Online Store at your restaurant, order tickets sent to your kitchen will print all delivery details in the notes section.

  • Local retail delivery: When you enable local delivery with Square Online Store at your retail store, customers can select delivery at checkout. Order tickets sent to your Point of Sale will print delivery details in the notes section.

For both retail and food delivery, you can also set an estimated delivery time, delivery fee, and a minimum delivery order value.

Work with delivery partners

You can also set up merchandise and food delivery through integrations with Square partners. These integrations can help you offer customers delivery by courier, receive online orders from customers, and manage orders from these platforms within your Square Point of Sale.

Here are a few of our partners that can help you get set up with food delivery and more.

  • Craver can help you reach new customers with food delivery and pickup orders, and allows customers to collect and redeem loyalty rewards. Square customers new to Craver receive 25 percent off the first 3 months and complimentary 1-week setup. Get started with the Square + Craver integration.
  • Koomi+ allows you to create a customised web and mobile order-ahead app for your restaurant that runs on Android, iOS, and Facebook and integrates directly with Square Point of Sale. Plus, if you use Uber Eats, it also sends those orders to Square POS without the need for an additional aggregator. Get started with the Square and Koomi+ integration.
  • Deliverect connects Uber Eats, Deliveroo, DoorDash and many other food delivery platforms directly to Square Point of Sale, so there’s no need to re-enter orders. Get started with the Square + Deliverect integration.
  • Cuboh brings online ordering directly into your Square POS for restaurants. Orders can be set to be sent straight to the back-of-house printer. The chits will look exactly the same as your in-house orders, so there’s no learning curve for your back-of-the-house staff. Get started with Square + Cuboh integration.

To hear more from Square about additional resources and updates on Square products, please reference our resource hub, which is updated frequently.

Alise is an editor at Square, where she writes about how to start, run, and grow a business, highlighting our sellers around the world.