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Good Days runs a lean, visible service model across their three venues: a tight menu, open kitchens, lots of regulars. The goal is speed and clarity without sacrificing warmth.
Their setup is purposely simple: iPads, clearly split printers, a mounted Square Kiosk, a Square Terminal on standby, Square for Restaurants in-store and Square Online for order-ahead pickup across Brunswick and Collingwood.
On the counter
[title] Michael [surname] says the flow at their Brunswick noodle shop is pretty simple. Staff memorise orders and input them either into an iPad or their wall-mounted Square Kiosk, which sends them straight to the kitchen and drinks station. Customers pay as they leave at Square Kiosk, saving them the space of needing a counter-based POS. When the team needs to turn a table faster, the portable Square Terminal comes out for tableside payments.
At Good Days Hot Bread, orders and payments are taken directly at the counter via Square Register, which gives customers a clear view of what they are paying for on the dedicated customer display.
Behind the counter
At Good Days Hot Bread, Square KDS is their digital ticket system that runs in the kitchen alongside a printed pass docket, where names are called at pickup. “The KDS is easier to read, especially when, for example, there are dietaries or substitutions,” says Nam.
At their noodle shop, orders are split into two printers. “We’ve got the kitchen printer and then one for drinks where, our house drinks and things are made,” says Michael.
They also use a floor plan for orders and coursing which allows for entrees to come out before mains. “If people are ordering a lot of entrees or something, tables are pretty small, so to free up space we use the coursing feature,” says Michael.
Online & Order-ahead
Moving off third-party marketplaces helped protect their margins and pace, but the team still wanted to offer online ordering for pick up. Square Online gave them a clean, integrated online presence that connected to their POS. As Nam puts it, “Square was head and shoulders above the rest.” That integration removes the need for a separate device, with all orders coming through to the same KDS or ticketing system, and gives the team a consistent view of incoming orders.
Tips other sellers can steal
Use these as prompts for your own service maps — they translate well to small, high-volume venues.
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Mount for flow: for smaller venues, a wall-mounted Square Kiosk can let guests tap on exit
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Split tickets smartly: separate kitchen/drinks printers to reduce cross-talk
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Push first-party ordering: protect margins and integrate them into your POS
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Use KDS where detail matters: modifiers & dietaries are easier to read
