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How to Expand Your Click and Collect and Delivery Options

Whether you own a food truck, pizza joint, or high-end boutique, finding new ways to serve customers who are looking to shop and place orders from anywhere is key to adapting to today’s challenges.

If you’re looking to offer takeaway options online, on social media, or over the phone for your omnichannel business, you have a variety of choices when it comes to how customers can pick up or receive their items.

From Click and Collect to local delivery, here are a few takeaway options to easily expand the ways customers can get your pizzas, jumpers, cinnamon buns, artwork — without missing a beat.

Add Click and Collect or takeaway options

If you’re located in a neighbourhood where customers can come to you, you can provide them with online order systems that allow the option to Click and Collect, or pick up their order curbside. If you haven’t yet enabled Click and Collect options for your store, consider that recent surveys show that UK restaurant takeaway services are growing faster than any other sector in 2020.

If you use a Square Online store and you enable takeaway options, customers placing orders will see a selection for in-store pickup at checkout, and they can come inside your brick-and-mortar space when their order is ready for takeaway. Your customer will receive a text message letting them know to call your pickup location’s phone number upon arrival, and you or your staff can bring their order out to their waiting car.

Set up local delivery

With Square’s delivery solutions and online integrations, you can offer delivery on your online order system for customers within a range that you determine, and use your own staff (or yourself) to deliver goods. Eligible customers can select delivery at checkout and opt to receive delivery text alerts.

  • Local food delivery : When you enable local delivery in your restaurant ordering systems with Square Online Store at your restaurant, order tickets sent to your kitchen will print all delivery details in the notes section.
  • Local retail delivery: When you enable local delivery with Square Online Store at your retail store, customers can select delivery on your online order systems at checkout. Order tickets sent to your Point of Sale will print delivery details in the notes section.

For both retail and food, you can also set an estimated delivery time, delivery fee, and a minimum delivery order value.

Learn how to set up local delivery.

Work with delivery partners

You can also set up delivery and takeaway options through integrations with Square partners. These integrations can help you offer customers delivery by courier, receive online orders from customers, and manage orders from these platforms within your Square Point of Sale.

Here’s how our partners can help you get set up:

To hear more from Square about additional resources and updates on Square products, please reference our resource hub, which is updated frequently.