Which POS Platforms Support Customisable Receipts?

Every day, millions of receipts are printed or emailed across the UK. In fact, with around 48.8 billion payments made each year, according to UK Finance’s Payment Markets Report, receipts are one of the most common touch points between a business and its customers. Yet for many retailers, they’re still treated as an afterthought; a basic record of a sale and nothing more.

That’s a missed opportunity. Printed and digital receipts can be powerful marketing and communication tools when they’re customised properly. From reinforcing your brand identity to promoting repeat visits, the right point-of-sale (POS) system can help turn a simple receipt into something far more valuable.

In this article, we’ll explain what receipt customisation is, why it matters, and which POS platforms offer the best customisable receipt features so that you can choose the right solution for your business.

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What is receipt customisation?

Receipt customisation is the process of designing and controlling what appears on your business’s printed and digital receipts. Instead of issuing a plain list of items and prices, businesses can tailor receipts to better reflect their brand, communicate key information, and engage customers after the sale.

Creating custom receipts can be done in many ways, including:

• Branding: Adding your logo, business name, address, website, and brand colours helps create a consistent and professional brand image. Every receipt becomes a reminder of who you are and where customers can find you again.
• Marketing: Custom receipts can promote special offers, upcoming events, loyalty programmes, or discount codes. You can also include social media handles or links to online stores, encouraging repeat business long after the transaction is complete.
• Customer service: Clear return policies, support contact details, and links to feedback surveys can reduce confusion and improve customer satisfaction. When customers know what to expect, disputes are less likely.
• Functionality: QR codes on receipts can link to digital receipts, order details, surveys, or online menus, creating a smoother post-purchase experience.

Why is receipt customisation important?

Custom receipts aren’t just about aesthetics. They play a practical role in branding, communication, and customer trust. Here are some key benefits of receipt customisation:

Bolsters brand identity

Receipts are one of the few branded materials nearly every customer receives. A well-designed receipt reinforces your visual identity and keeps your business top-of-mind. Consistent branding across receipts, packaging, and signage helps customers recognise and remember you.

Demonstrates care and attention to detail

A clear, branded receipt signals professionalism. It shows customers that you’ve thought about the details, not just the sale itself. This small touch can influence how trustworthy and organised your business feels.

Enhances marketing

Including promotions, referral incentives, or loyalty messaging gives you a low-cost marketing channel that reaches customers at the point of purchase.

Streamlines information finding

When key details like return policies, contact information, and item descriptions are easy to find, customers don’t need to chase support later. This saves time for both staff and customers.

Prevent disputed payments

Clear receipts reduce confusion around charges, dates, and items purchased. This helps prevent disputes, chargebacks, and misunderstandings, especially for higher-value or multi-item transactions.

What are the best POS systems that support receipt customisation?

There are various POS systems to choose from when it comes to receipt customisation. Comparing different platforms, their features and pricing structures can help you make the right decision for your business.

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Square

Square is one of the most accessible POS systems for businesses of all sizes. Square offers free POS software, with no setup fees or monthly subscriptions. You only pay when you take a payment.

Receipt customisation is built directly into Square and doesn’t require an upgraded plan. From the Square Dashboard, sellers can control how both printed and digital receipts look and what information they include.

Square allows you to customise:

• Your business logo
• Business location details
• Contact information
• Return policy
• Custom text, such as announcements or promotions

For digital receipts and invoices, you can also customise:

• Brand colours
• Item descriptions and details

Shopify POS

Shopify POS is designed for businesses that sell both in-store and online. It offers basic receipt customisation out of the box, with more advanced options available through a paid subscription.

You can customise receipt headers and footers on standard plans. Deeper customisation features typically require Shopify POS Pro, which costs £69 per location, per month for in-person retail only, or from £94 per location, per month for combined in-person and online retail. Shopify often includes free hardware with a one-year POS Pro subscription.

With Shopify POS, you can customise:

• Logo
• Store information, including address and phone number
• Custom messages
• Return policies
• Staff details
• SKUs
• Barcodes and QR codes

Wix Mobile POS

To access Wix Mobile’s POS features, you’ll need at least a Wix Core business plan, starting at £16 per month for online retail. In-person sales also require Wix POS hardware, which costs £69 per mobile card reader.

Wix offers layout-focused receipt customisation, allowing you to control both structure and content. You can customise:

• Receipt design, including templates, text, dividers, images, and tips
• Receipt numbering
• Header fields
• Business information
• Customer details
• Item and tax information
• Footer notes

Comparison: POS receipt customisation at a glance

Start customising your receipts with Square

If you’re looking for an easy way to create professional, branded receipts without committing to monthly fees, Square is a good place to start. Receipt customisation is built in, simple to manage from your dashboard, and flexible enough to support branding, marketing, and customer service needs. Whether you’re issuing printed receipts at the till or sending digital receipts after a sale, Square gives retailers the tools to turn every transaction into a branded experience.

From the same dashboard where you customise receipts, you can:

• Track sales and payment types in real time
• Manage shifts and track attendance
• Send and track invoices
• Access downloadable sales reports for accounting
• Set up gift cards
• Create, send, and track email marketing campaigns
• Manage basic inventory and item descriptions

For retailers offering both printed and digital receipts, Square makes it easy to switch between formats or offer customers a choice. Learn more about getting started with Square Point of Sale.

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FAQs about customisable receipts

Can you customise receipts on Square?

Yes, you can customise receipts using Square. This can be done from your Square Dashboard, as long as you have settings permission to update business information.

What can I customise on a receipt?

Square gives you the ability to customise your receipts by aligning them with your brand identity and adding descriptive information. On your receipts, you can customise:

• Logo
• Brand colour (brand colour only shows on digital receipts and invoices)
• Item information (item information only shows on digital receipts and invoices)
• Business location
• Contact information
• Return policy
• Custom text, such as announcements or special promotions

What information should a receipt include?

While receipts are technically not a legal requirement in the UK, businesses must provide proof of purchase if requested by a customer under the Consumer Rights Act 2015. Therefore, there isn’t strict guidance on what a receipt should include. However, the Government does provide information on invoice requirements, and these can help inform what to include on a receipt.

A receipt should typically include:

• A unique identification number
• Your company name, address and contact information
• A clear description of the items purchased
• The date the goods or services were purchased
• The price and quantities per item
• VAT amount, if applicable
• The total amount paid