To our Square community:

We’re all facing unique challenges right now, and for business owners, the stakes are particularly high. We want to offer support and help in the ways we can.

Be sure to bookmark this page for the latest information and tools to support you and your business.

Subscription fees

We are waiving all software subscription fees for the month of April for existing sellers who currently use Square for Restaurants, Team Management, and Square Online Store. Square will manage the process for you—there’s no need to do anything. This is in addition to refunding March subscription fees.

Steps you can take:

Sell and accept orders online

The UK government has strongly encouraged social distancing. One way to still provide goods to your customers is to sell online. You can ship items or take online orders for in-person pick up or local delivery. Scroll down to learn how to take online orders and setup curbside pickup or local delivery.

Promote gift cards

Electronic gift cards can help increase cash flow while your business is closed or affected by social distancing. We’ve seen a lot of sellers ask their regular customers to purchase gift cards as a show of support. Scroll down to learn how to set up eGift Cards free.

Limit in-person contact

As the fight against spreading the virus goes on and customers look to avoid touching surfaces, you might consider skipping the receipt screen during checkout. You can also encourage your customers to use their mobile devices or contactless cards to complete payment so they touch fewer surfaces.

Communicate with your customers

Use email and social media to keep your customers up to date. Share with them ways they can support your business, what your new hours are, if you’re now offering delivery or online services, or if you’re closing for a period of time.

Support your team

This time is as unpredictable for your staff as it is for you. To ensure your staff stays healthy, make sure they stay home if they are sick, frequently wash their hands, and keep contact with one another and customers to a minimum. Make sure your paid time off and sick leave policies are compliant with local labour laws as laws may have changed in response to the virus.

Get set up

Online Store

No matter what kind of business you run, you can create an online ordering page with Square Online Store that allows you to provide curbside pickup or local delivery. The online ordering page automatically integrates with all Square POS apps, Order Manager, and Customer Directory.

We are waiving curbside pickup and delivery fees for the next three months. Square Online Store already offers online orders for in-store pickup with no monthly fee.

Learn how to:
Set up an online ordering page [VIDEO] >
Turn on curbside pickup [VIDEO] >
Set up local delivery [VIDEO] >

eGift Cards

You can set up a free ordering page to sell digital gift cards. The page allows customers to purchase eGift Cards online and send them to a recipient of their choice (or themselves) via email. eGift Cards can be redeemed in-store and on Square Online Store.

Once your order page is live, you can promote it through your own website, social media channels, or email.

Learn how to set up your eGift Cards ordering site [VIDEO] >

Resources

Stay informed