Revolutionising UK Hospitality: Square’s Latest Features to Transform Your Restaurant Operations

Whether you’re running a bustling London café, a traditional pub in the Cotswolds, or a fine dining establishment in Edinburgh, the challenges are universal: reducing wait times, improving staff efficiency, and maximising revenue per customer.

That’s why we’re excited to announce Square’s latest suite of features, specifically designed to address the unique needs of UK hospitality businesses. These innovations aren’t just about keeping up with technology – they’re about giving you the tools to thrive in an increasingly competitive market.

Manage your entire restaurant business on one POS system

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Why These Features Matter for UK Hospitality

The hospitality sector in the UK is experiencing unprecedented challenges. With rising labour costs, changing customer expectations, and the ongoing need to optimise every aspect of service delivery, restaurant owners need solutions that work seamlessly together. Our new features address three critical areas:

• Customer Experience: Faster ordering, reduced wait times, and more convenient service options

• Operational Efficiency: Streamlined workflows, better staff utilisation, and simplified management processes

• Revenue Growth: Tools to increase average order values and expand your reach to new customers

New Features to Transform Your Operations

More Ways to Order

Today’s customers expect choice and convenience in how they interact with your business. These new ordering features give your customers the flexibility they want while helping you serve more people efficiently, reduce staff costs, and increase average order size.

Square Kiosk App Shorten wait times, free up staff and let customers build their own orders with our app that makes ordering even faster. Perfect for quick-service restaurants and cafés looking to reduce queues during peak hours. Learn more

Text a Diner Text your customers when their order is ready. Save on staffing costs without using buzzers, running food to tables, or printing an order number on a ticket. Ideal for busy establishments where table service efficiency is crucial. Learn more

Combos A customisable meal deal with a fixed base price that lets customers pick and choose from preset options – boosting average tickets while simplifying ordering. Great for pubs and casual dining venues looking to increase revenue per customer. Learn more

Square On-Demand Delivery A fulfilment option in Square Online that allows sellers to offer real-time, same-day local delivery without managing their own fleet of couriers. Expand your reach beyond your physical location with minimal overhead. Learn more

Modifier Quantities You can now allow customers to select multiple of the same modifier (e.g., 2 eggs, double cheese). Learn more

Enhanced Operations Management

Running a successful hospitality business requires juggling multiple systems, managing staff efficiently, and keeping operations smooth during peak times. These operational tools are designed to simplify your daily management tasks, improve communication between front and back of house, and give you better control over your restaurant’s workflow.

Square KDS Android We are retiring Square KDS on iOS devices and moving to Android. Our KDS app for Android devices has the same exact features as our Apple app, and many new features that we have continued to add. Switching to Square KDS Android means you can use 10″ screens with a lower upfront cost or move to larger screens that show more tickets. Square KDS Help Guide

House Accounts This allows sellers to enable buyers to aggregate purchases into an account and settle the bill later. Excellent for corporate clients and regular customers who prefer monthly billing. Learn more

Preauth (Bar Tabs) Start a tab by pre-authorising a specific amount and creating an open ticket for the card. Perfect for pubs and bars looking to streamline the tab experience.

Multi-channel Menu Management Update your menus across all sales channels from one central location ensuring all your menus are up to date. Essential for restaurants operating across multiple platforms and locations.

Item Grouping on Printed Receipts Similar items are now automatically grouped together on printed receipts, making them easier to read and shorter. Improves customer experience and reduces paper waste.

Coming Soon

ResDiary Integration Syncs your booking platform with your Square for Restaurants POS. Table spend and order details flow back into ResDiary, helping operators better manage service and track performance. Deposits taken via ResDiary are automatically applied to orders in Square when a guest is seated.

Seat Management Track and organise guest movements across the restaurant, streamlining service operations and improving bill management.

Additional Business Tools

Mobile Payments SDK Integrate Square payments seamlessly into your mobile applications with our enhanced Software Development Kit. Accept payments securely while maintaining your app’s unique experience. Learn more

Square Register Keyboard Updates Enjoy faster, more accurate input with our enhanced keyboard functionality. These improvements make it quicker and easier to enter orders and customer information.

Remote Mode Switching Switch between different operating modes remotely, giving you more flexibility in managing your point of sale system. Perfect for businesses that need to adapt quickly to different service styles. Learn more

Reconciliation Report Track your finances more effectively with our detailed reconciliation report. Get clear insights into your daily transactions, making end-of-day accounting simpler and more accurate.

Buyer-Facing Item Names Customise how items appear to your customers with separate item and variation names. Perfect for businesses that need different internal and customer-facing product descriptions.

In case you missed it

Square Handheld Our newest hardware innovation, Square Handheld is made for taking tableside orders, payments and more. It’s designed for what really happens, with a battery that’s built to power through an entire shift and an IP54 rating that withstands water splashes and dust.

Square Card Instantly access your money after every Square sale. Spend and withdraw at home or abroad with no additional fees, wherever Mastercard is accepted. Learn more

Square Funding Get quick and easy access to additional funding by running your business with Square. You’ll be notified in your Dashboard and via email once you’re eligible for an offer. It only takes a few minutes to apply and we approve 97% of applications.

Ready to Transform Your Business?

These features represent our commitment to supporting UK hospitality businesses with tools that address real operational challenges. From reducing wait times and improving customer satisfaction to streamlining back-of-house operations and boosting revenue, each feature has been designed with your success in mind.

The hospitality industry will continue to evolve, but with the right technology partner, you can stay ahead of the curve while focusing on what you do best – creating exceptional experiences for your customers.

Ready to explore these new features? Contact your Square account manager or visit our support centre to learn more about implementing these solutions in your business.