Square KDS Guide
Square KDS is a kitchen display system that connects with Square for Restaurants, Square Point of Sale, Square Online, and our online ordering and delivery platforms. Square KDS is included in the Square for Restaurants Plus Subscription or as a standalone KDS subscriptionfor £15 per device per month.
Important to Note:
The Square KDS app is only available on iPad devices with iOS 13+.
Square KDS will require an Internet connection to receive tickets.
Order tickets sent to Square KDS can also be printed from the Point of Sale in case you need a physical copy.
All orders from Square for Restaurants and Point of Sale will appear on the KDS. Your KDS can receive orders from: Square for Restaurants on Square Register and iPads, Point of Sale on iPads, Android devices, Square Register, and Square Terminal, Square Online orders, any third party delivery partner sending orders, or any third party kiosk partner sending orders to Square.
Square KDS offers two types of stations to help streamline your kitchen fulfilment. To start using Square KDS, you'll need to choose the type of station you need:
Preparation (Prep) station
Expeditor (Expo) station
Note: You can choose one station or multiple stations for each type and adjust your station types whenever you need. Both types of stations sync and communicate with one another in real time, creating an efficient workflow—but they also have a few differences.
|Station Setting||Prep Station||Expo Station|
|Set yellow and red timers||✔️||✔️|
|View all orders||✔️||✔️|
|View All Day counts||✔️||✔️|
|Route based on category configuration||✔️||✔️|
|Clear all tickets||✔️||✔️|
|View completed items and tickets from Prep stations||✖️||✔️|
|Mark items and tickets as complete. This will also mark them as complete at all other stations||✖️||✔️|
|Recall completed tickets back to the Expo station(s) or to both the Expo and Prep station||✖️||✔️|
|Mark items as Sold Out||✔️||✔️|
Creating a Square KDS Login
In order to start using Square KDS, you’ll need to create a device code for the iPad(s) you plan on using. To do so,
Head to your online Square Dashboard
Tap the three lines and select Devices > Kitchen Displays
Tap Add a Kitchen Display.
Enter a nickname and select a location.
Select if you want a Prep or Expo station.
Choose to send your code via email or phone number and tap Send. You’ll need this code to sign into the Square KDS app.
Note: Since Square KDS is location specific, it will display every ticket taken from that location. You’ll be able to filter items/tickets by category.
Downloading the Square KDS app
To download the app:
Navigate to the App Store on an iPad running iOS 13 or higher.
Search for Square KDS app.
Tap Get to install.
Setting up Square KDS
Once you download the Square KDS app, log in with the device code you created to begin setup.
Using Square KDS
Both Prep stations and Expeditor stations have the ability to mark single items or whole tickets as complete. Expo stations have an additional feature that will automatically let third-party delivery services know when an order is ready by completing the ticket.
To enable this feature, please follow these steps:
Head to your online Square Dashboard and select Devices.
Click Kitchen Settings.
Select the location for Kitchen order updates.
Toggle on the Automatically send order updates feature.
Note: This is only available for Expo stations and not Prep stations. When activated, this setting will apply to all Expo stations assigned to the selected location.
You can view your Square KDS reports right on your Square Dashboard or view individual device reports in the app. The Kitchen Performance report shows your completed ticket count and average completed ticket time across all tickets by KDS device name, location and timeframe.
To view your Square KDS report:
Head to your online Square Dashboard.
Click Kitchen Performance.
Select your preferred time frame and filters at the top of the report.
Keep in mind: The completed ticket metric is based on the device where the ticket was completed. Lastly, the ticket time is calculated from the time the ticket appeared on KDS to the time it was marked as completed.
If your Square KDS is having trouble connecting with Restaurants, try the following troubleshooting steps:
Check to make sure you are using the most recent version of the Restaurants app and KDS app.
Check that your iOS is up to date on your device.
Navigate to settings on your KDS app to double check that your preferred item categories are enabled and that the correct items are in the selected item categories.
Navigate to Settings on your KDS app to check that your preferred orders are turned ON.
Restart the Square KDS app.
Take a trial order to double check that your KDS is properly receiving orders from the Point of Sale.
Note: Your KDS device automatically connects to Point of Sale, as long as your KDS is created for the same location as your Point of Sale device. All setup is configured on Dashboard and in the KDS app.