Get Started with Square KDS for iOS
Earlier this year, Square KDS launched on Android. We’ve made the decision to deprecate the Square KDS for iOS app. You may continue to use the KDS iOS app until June 2024. The new Square KDS on Android has all the same great functionality as the iOS one plus exclusive-to-Android features like routing by dining option. Check out the Get Started Guide for KDS Android.
Square KDS is a kitchen display system that connects with Square for Restaurants, Square Point of Sale, Square Online and our online ordering and delivery platforms. Square KDS is included in the Square for Restaurants Plus Subscription or as a standalone KDS subscription.
Important to Note:
The Square KDS app is only available on compatible iPad devices with iOS 14 or later.
For Android users, check out the get started guide for KDS Android.
Square KDS will require an Internet connection to receive tickets.
Order tickets sent to Square KDS can also be printed from the Point of Sale.
All orders from Square for Restaurants and Point of Sale will appear on the KDS. Your KDS can receive orders from Square for Restaurants on iPads, Square POS on iPads, Android devices, Square Register, Square Terminal, Square Online orders, any third-party delivery partner sending orders or any third-party kiosk partner sending orders to Square.
Square KDS Pricing
To access Square KDS on its own, you can subscribe to Square KDS at $25 per device per month. You can also subscribe to Square for Restaurants Plus for $129 per month per location to access Square KDS and other advanced features.
Square KDS offers two types of stations to help streamline your kitchen fulfilment. To start using Square KDS, you’ll need to choose the type of station you need:
Preparation (Prep) station
Expeditor (Expo) station
Note: You can choose one station or multiple stations for each type and adjust your station types whenever you need. Both types of stations sync and communicate with one another in real time, creating an efficient workflow – but they also have a few differences.
|Station Setting||Prep Station||Expo Station|
|Set yellow and red timers||✔️||✔️|
|View all orders||✔️||✔️|
|View All Day counts||✔️||✔️|
|Route based on category configuration||✔️||✔️|
|Clear all tickets||✔️||✔️|
|View completed items and tickets from Prep stations||✖️||✔️|
|Mark items and tickets as complete. This will also mark them as complete at all other stations||✖️||✔️|
|Recall completed tickets back to the Expo station(s) or to both the Expo and Prep station||✖️||✔️|
|Mark items as Sold Out||✔️||✔️|
Create a Square KDS Login
In order to start using Square KDS, you’ll need to create a device code for the Android device(s) or iPad(s) you plan on using. To do so from your online Square Dashboard:
Go to Devices > Kitchen Displays.
Click Add a Kitchen Display.
Enter a nickname and select a location.
Select if you want a Prep or Expeditor station.
A 12-character code will appear, you’ll need this code to sign in to the Square KDS app. Choose to send your code via email or phone number by clicking Send Device Code.
Note: Since Square KDS is location specific, it will display every ticket taken from that location. You’ll be able to filter items/tickets by category.
Download the Square KDS app (iOS)
The Square KDS app is only available on iPad devices with iOS 14 or later. On your compatible iPad:
Search for the Square KDSapp.
Tap Get to install.
Note: For Android users, check out the get started guide for KDS Android.
Set up Square KDS on iOS
Once you download the Square KDS app, log in with the device code you created to begin setup.
Using Square KDS on iOS
Both Prep stations and Expeditor stations have the ability to mark single items or whole tickets as complete. Expo stations have an additional feature that will automatically let third-party delivery services know when an order is ready by completing the ticket.
To enable this location-specific setting from your online Square Dashboard:
Go to Devices > Kitchen settings > Order settings.
If you have multiple locations, click the drop-down menu to select the location.
Under ‘Kitchen order updates’, toggle on Automatically send order updates.
Note: This is only available for Expo stations and not Prep stations. When activated, this setting will apply to all Expo stations assigned to the selected location.
You can view your Square KDS reports from your online Square Dashboard. The Kitchen Performance report shows your completed ticket count, average completed ticket time and average item completion time across all tickets by KDS device name, location and time frame.
To view your Square KDS report:
Go to Reporting or Reports on your online Square Dashboard.
Click Kitchen Performance, then select a device.
Select Ticket performance to view the average completion time per ticket, or select Item performance to view the average completion time for all items, ranked in quantity from highest to lowest.
Select your preferred time frame and filters at the top of the report.
The completed ticket metric is based on the device where the ticket was completed. The ticket time is calculated from the time the ticket appeared on Square KDS to the time the ticket is marked as completed. The item time is calculated from the time the item appeared on KDS to the time the item is marked as completed.
If your Square KDS is having trouble connecting with Square for Restaurants, try the following troubleshooting steps:
Check to make sure you’re using the most recent version of the free Square for Restaurants POS app and Square KDS app.
Check that your iOS is up to date on your device.
Go to Settings on your Square KDS app to double-check that your preferred item categories are enabled and that the correct items are in the selected item categories.
Go to Settings on your KDS app to check that your preferred orders are enabled.
Restart the Square KDS app by closing and reopening the app.
Take a trial order to double-check that your KDS is properly receiving orders from the Point of Sale.
If you’re using a compatible Android device – such as Lenovo Tab M10 or Samsung Galaxy Tab A8 Wi-Fi – refer to our get started with Android KDS guide.
Note: Your Square KDS device automatically connects to Point of Sale, as long as your KDS is created for the same location as your Point of Sale device. All setup is configured from your online Square Dashboard or the Square KDS app.