Fresh KDS and Square
FreshKDS is a Square-compatible kitchen display system that can be used with or in place of order ticket printers. Install the Fresh KDS app on a compatible iOS or Android tablet to display current orders in your kitchen.
If you are currently using Square KDS on iPads, you will need to migrate your hardware and software in order to continue your team’s access to your kitchen display system. Learn more about this product change and how to prepare for it in our Seller Community.
Note: To integrate with the Fresh KDS app, orders must be made through the latest version of Square for Restaurants or Square Point of Sale on your iPad or Square Register.
Integrate with Fresh KDS
On your dashboard, click Get Started next to Fresh KDS.
Create an account with Fresh KDS.
Select your subscription plan by clicking Activate.
Select your Basic or Advanced tier, choose your plan, and select Square from the drop-down list. Click Update Cart > Proceed to Checkout.
Enter your billing details and click Submit.
Install the Fresh KDS app from on your display tablet.
Connect your display tablet to Square Point of Sale, just like setting up a kitchen ticket printer, to send order tickets to the Fresh KDS app. Make sure the devices running the Square Point of Sale app and the Fresh KDS app are on the same Wi-Fi network.
Note: If you manage multiple locations from your Square account, you’ll need to enable this app for each location you wish to use this with integration.
Fresh KDS requires a monthly subscription. When you select your preferred subscription plan from the Fresh KDS website, you’ll need to select the number of screens.
Note: Pricing listed on the Fresh KDS website is displayed in USD.
Fresh KDS features, services, and plan changes are managed through Fresh KDS directly. Head to your Fresh KDS dashboard if you need to upgrade or downgrade your subscription plan.
Fresh KDS recommends the following tablets for running their application:
Note: Fresh KDS is for tablets only, and will not work on iPhones.
Troubleshoot Wi-Fi Issues
The Square Point of Sale and Fresh KDS integration requires a strong Wi-Fi signal to function properly. A weak Wi-Fi network configuration can cause:
A printer (or kitchen display system) to disconnect from the Square Point of Sale app.
A printer not to appear within the Square Point of Sale app.
Some order tickets not to be sent to the desired printer or kitchen display.
Some Square merchants have found the following troubleshooting tips helpful:
If you share your network with many devices, create a separate Wi-Fi network using a dual-band router.
Create a Wi-Fi bridge to amplify your Wi-Fi signal.
If you’re using an old router, it should be replaced. Old routers may start to malfunction and cause issues with your network connectivity.
Contact a local IT specialist who can assist with Wi-Fi troubleshooting.