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Customers often research businesses online before visiting and your website is an opportunity to own your narrative. Here are eight steps that can help you build out your business website.
You’ve gone through the initial stages of starting a business, from writing a business plan to getting licenses and permits. Now you’re ready to get online with your own business website. Digitally savvy consumers expect that they can interact with your business on their own terms, any time and anywhere. One key channel that customers can use to contact you, transact with you and learn about your business is your website.
Below are eight steps that can help you build out your business website:
1. Register your domain
If you don’t have a website, you need to purchase your domain. Some website-building platforms allow you to claim a domain or you can use a separate domain registrar. Your domain could be your business name if it’s available, or something that fits your brand, products or services.
A good domain name should be short and easy to share. Avoid using numbers, hyphens, underscores and symbols that are difficult to remember. Connect the domain name to your business. If your business name isn’t available with .com, consider an alternate domain extension, like .info, .au, or .pizza. You could also include the name of your town or neighbourhood in your domain. Also, be sure to check search engines and consult with your legal counsel to ensure that you don’t run into trouble by choosing a domain name that may be confusingly similar to another business’s brand.
2. Pick a website style
There is a wide range of approaches for business websites, from DIY self-hosted services to eCommerce platforms that make it easy to build a site with no coding required.
Square Online helps you grow your business with a professional, beautiful website. The easy-to-use online store builder allows you to sell online, offer curbside pickup or local delivery, and sell through Facebook, Instagram and more. It also integrates with your point-of-sale system to keep online and in-person orders, items and inventory in sync, all in one place.
Here are a few tips when designing your website style.
- Put your product front and centre.
- Show your product in action.
- Make shopping or booking an appointment simple.
- Tell your story.
- Think through the online customer experience.
- Make effective use of white space.
- Don’t be afraid to use colour.
- Let your design speak for your brand.
- Use design to showcase the lifestyle of your target consumer.
- Stick to your message.
3. Build out your website pages
Different types of businesses call for their own types of content and information for their websites, but here are some essentials to get you started:
- Homepage: make it clear who you are, what you sell and what makes your business stand out.
- Menu/store/offerings/appointments: give customers and clients a clear way to engage with your business, whether through an online store, a list of menu items, a breakdown of your professional service offerings or appointment times and prices.
- About page: use this page to tell the story and mission of your business.
- Contact: show customers where your business is located, along with your hours of operation, email address, phone number, social media accounts and any other relevant information for getting in touch.
- Blog: keeping your website fresh is a key component to building authority on search engines. Consider a page for updates and relevant content about your business, industry or community.
- Press and reviews: highlight what customers and the media have said about your business.
- Privacy Policy and Terms & Conditions: outline the rules of your website, as well as how you use any customer information you gather.
- FAQs: give customers a simple way to learn key information about your business in one place.
4. Connect your POS
Customers and clients want to have an easy way to engage with your business on the terms that work best for them.
Using Square Online for your website gives you the ability to keep your online and in-person orders, items, and inventory in sync with your point-of-sale system, offer order-ahead options at a restaurant and easily manage appointments for your services.
5. Implement some search engine optimisation
For small businesses, ranking in search not only helps customers find you, but it can also increase your credibility with them. You can find a full search engine optimisation (SEO) guide for small businesses here, with tips including the following:
- Pick a short and memorable domain name.
- Do some keyword research: What search terms do you want your website to appear in from search results? How competitive will it be to rank for those searches? You can find a lot of useful information directly on search results pages, or explore free keyword tools.
- Create descriptive URLs related to your page content, which will help you with link-building and sharing on social media.
- Create a custom title tag for every single page and post, and include one keyword that is relevant to the content on the page in your title tag.
- Write meta descriptions (short pieces of text that summarise the content of your page) that are compelling and include relevant keywords and important terms like brand names.
- Take advantage of an internal linking strategy to build authority and create easy site navigation.
- Set up and optimise your Google My Business listing.
6. Create a content plan
Having a content-rich site with a blog is one of the most effective techniques in attracting an engaged audience online and ranking well on search results. Here are some tips to get you started:
- Post fresh, engaging content regularly: 40 to 500-word blog posts three to five times a week.
- Figure out the most relevant topics for your present and prospective customers. Talk to people in your place of business and observe what social media platforms your customers are using – then look at what’s trending.
- Think of the questions people are typing into search engines that are relevant to your business and create content targeting the answers.
7. Promote your website
Once your business website is up and running, let people know about it. Post on your social media accounts, and consider running a promotion for the first wave of customers who make an online order. You can also use your customer directory to craft an email newsletter with your updates.
And don’t forget about word-of-mouth marketing. As you engage with customers and clients in person, let them know about your website and what it has to offer. Consider putting up a sign at your business with the URL for your website or QR codes that take consumers directly to your page.
8. Track your website metrics
Just like you use your internal dashboard to track the success of your products and services, you’ll want to use an analytics tool to check in on the health of your website. How much traffic is your website driving? How much of it is coming from search? What are your most popular and least popular pages? What is your top competition?
Square Online has a reports page that can help you answer these questions as you look to grow your web presence.
This article is for educational purposes and does not constitute legal, financial or tax advice. For specific advice applicable to your business, please contact a professional.
