Customize self-serve ordering with Square Kiosk
About self-serve ordering on Square Kiosk
Customers can place orders at your Square Kiosk from the selection of items you add to your kiosk menu. You can customize the self-serve ordering experience by adjusting your Square Kiosk settings such as checkout options, order-ready notifications, and adding a theme or logo to your kiosk menu.
You can also assign kiosk orders by name, order number, or table number, which reduces confusion and mix-ups during busy periods. If you use table numbers, your customers can enter their table number when ordering, making it easier for your staff to deliver food to the matching table.
To prepare your new kiosk station for orders, you can create “Order Here” signage to direct your customers. When deciding on signage for your business, consider whether you want a free-standing sign or a sign that attaches to a wall.
Before you begin
Make sure your Square Kiosk is already set up. Learn how to set up Square Kiosk hardware and set up square kiosk app.
You also need to already have your menu items and categories prepared for Square Kiosk. Learn how to add menu items and categories to Square Kiosk.
If you are using other Square self-serve ordering features such as QR code ordering with Square Online, keep in mind that your ordering hours for Square Kiosk and ordering hours with QR codes will remain the same.
The steps outlined below require you to sign into your Square account through the Square Dashboard.
Customize your kiosk welcome screen
You can customize your customer’s kiosk experience and the look of your welcome screen with preferred colors, background image, and logo.
- Sign in to Square Dashboard and go to Settings > Device Management > Kiosk.
- Select Customize appearance under Customize kiosk theme.
- From here you can change the site style, preferred colors, and upload a logo to appear on your menu.
Background images can be up to 180 pixels wide and 40 pixels tall, and up to 5 MB. Logos can be up to 150 pixels tall and up to 5 MB.
- Sign in to Square Dashboard and go to Settings > Device Management > Kiosk.
- Select Add an image under Customize welcome screen.
- Choose the image you want to display on your kiosk welcome screen and upload.
- Click Save.
Your kiosk welcome screen background shares the same brand color as receipts and loyalty campaigns. Changing this color will apply to all touch points.
- Sign in to Square Dashboard and go to Settings > Device Management > Kiosk.
- Click Select a Color under Customize welcome screen.
- Click the pencil icon > Edit under Branding.
- Select a background color > Next.
- Preview and adjust the settings > Next.
- Select the location you want the settings to apply to > Publish.
Edit your kiosk device settings
Customizable kiosk settings include tip options, dining options, gift card acceptance, loyalty programs, and sending order ready texts.
- Sign in to Square Dashboard and go to Settings > Device Management > Kiosk.
- Select Edit settings under Edit Kiosk Settings.
- Click on the kiosk device you want to edit.
- Select your preferred settings, including tip options, dining options, gift card acceptance, loyalty, and sending order ready notifications.
- Sign in to Square Dashboard and go to Settings > Device Management > Kiosk.
- Select Edit settings under Edit Kiosk Settings.
- Click Order ready notification.
- Toggle Text message ON.
- Click Save.
- Sign in to Square Dashboard and go to Settings > Device Management > Kiosk.
- Select Edit settings under Edit Kiosk Settings.
- Click Order ready notification.
- Select Diner’s name, Table number, or Order number. To notify your diners by order number, you need to toggle Text message ON.
- Click Save.
Create signs for your kiosk
Square provides downloadable sign options, including an easy-to-download PDF and a vendor for national printing:
Retractable banner
Blade sign
Wall poster
You can order a retractable banner that can be placed behind Square Kiosk hardware when mounted to a floor pedestal. You can design your sign using the template above and order your retractable banner through Vistaprint.
Download a retractable banner sign template for Square Kiosk.
This option requires your kiosk to be adjacent to or in front of a wall that faces customers when they walk in the door. Blade signs require a hardware bracket to install them to the wall. You can use the template below to design a blade sign and order it here on Vistaprint.
Alternatively, you can design a wall poster using the template above and then order your wall poster through Vistaprint.
Blade Sign Template for Square Kiosk