Send Order-Ready Texts with Square for Restaurants
Text your customers when their order is ready with Square for Restaurants or Square Kiosk. You can capture a customer’s phone number and text them when their meal is ready using KDS or the Order Manager.
If you text your customers about their order status, you can:
Offer a relaxed dining experience because your customer will not miss their order
Save on staffing costs without using pagers, running food to tables, or printing an order number on a ticket
Note: If you use Square Loyalty the Loyalty Customer profile number will not save the phone number when your customer inputs a phone number for ‘Text when order is ready’.
Before you get started
You will need one of the following:
An active Square for Restaurants Plus subscription and a Square KDS expeditor device (Square KDS is included in the Square for Restaurants Plus subscription or as a standalone KDS subscription).
A Square Kiosk Subscription and access to the Order Manager via Point of Sale, Square Restaurants, or Square Dashboard.
Square for Restaurants Free and Square KDS expeditor device.
Check for app updates for the Square for Restaurants app on iPads and ensure your Square Register or Square Terminal software is fully up to date.
Enable Order-ready texts
- Sign in to your Square Dashboard and select Devices > Kitchen displays to ensure your KDS device is set as an Expeditor and not Prep. This feature is only supported in expeditor mode.
- Next, select Order Settings > Select location and turn ON Automatically send order updates.
- Click Save.
- Sign in from your Square Dashboard and select Devices > POS devices > Select device.
- Scroll down to the Order-ready texts section and toggle ON Collect phone number upon tapping pay to always be prompted to collect a guest’s phone number after tapping pay.
- Click Save.
Once the device settings are enabled, customers will have the option to enter their phone number during the checkout process. If a customer chooses to enter their phone number during checkout, you can send an order-ready text to them from the Order Manager with Square Kiosk orders:
From your Square Dashboard or Point of Sale, select Orders > choose the order to fulfill.
From the order overview screen, select Mark as… > Complete or Ready.
Once the order is marked, the customer will receive a text about their order status.