Square and Devices with Known Issues
Learn which devices have compatibility issues with Square hardware and software.
Note: The list below doesn’t include all unsupported devices.
|ANDROID TABLETS||Known Issues|
|Google Nexus 7||The first generation Google Nexus 7 tablet isn’t compatible with the Square Reader. With updated firmware, the second generation Nexus 7 tablet (released August 2013) is supported.|
|Nook HD and Nook HD+||These devices aren’t compatible with Square Reader, but you can manually enter card payments.|
|HTC DEVICES||Known Issues|
|HTC EVO 3D*||If you encounter any issues, follow these steps: Open the Square app > insert the reader > tap the home button > adjust the phone volume up/down > re-open the app. *This device is not supported with the Square chip card reader.|
|HTC EVO Design 4G||To make sure the device is compatible, update your device to the newest firmware version.|
|HTC Incredible||If you notice that the Square app fails after updating, delete and reinstall the app. See Google Support for instructions.|
|- HTC Droid Incredible 4G LTE - HTC One SV - HTC One VX||These devices aren’t currently supported with the Square Reader, but you can manually enter payments.|
|LG DEVICES||Known Issues|
|- LG Optimus Elite - LG Spectrum 2||These devices aren’t currently supported with the Square Reader, but you can manually enter payments.|
|SAMSUNG DEVICES||Known Issues|
|Samsung Galaxy Note 10.1||Version GT-N8013 of this device isn’t compatible with the Square contactless and chip card reader because it doesn’t update to version 4.4, which is required for use with the reader.|
|- Samsung Galaxy Player 5.0 - Samsung Moment||These devices aren’t currently supported with the Square Reader, but you can manually enter payments.|
|Samsung Galaxy Tab 3||The cellular version of this tablet isn’t supported with the Square magstripe reader, but you can use it to manually enter payments. The Wi-Fi version of the device isn’t supported with the Square contactless and chip card reader. The cellular version of this device, with a data plan in place, works with the contactless and chip reader.|
|- Galaxy Tab E - Galaxy S5 Active - Galaxy Tab 4 - Galaxy S5 (AT&T) - Galaxy Tab E (AT&T) - Galaxy Tab Pro 12.2” - Galaxy Tab 4 10.1”||The Square app will not work when a USB On the Go (OTG) adaptor is connected to one of these devices.|
|OTHER DEVICES||Known Issues|
|Cricket ZTE Score||The Square app isn’t compatible with this device’s small screen size.|
|Casio G’zOne Commando||This device isn’t supported with the Square Reader, but you can use it to manually enter payments|
|- Coby Kyros - ProntoTec Axius - Lenovo K800 ZTE V975 - HP Slate 7 - Sharp BLU Life Play||These devices are not compatible with the Square app.|
To see if your device is supported, visit Square’s Device Compatibility page.