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Square Square Shifts FAQs

How much does Square Shifts cost?

There are two tiers of Square Shifts: Shifts Free and Shifts Plus. Square Shifts Free comes with basic labour management features at no cost for up to five team members. For teams of six employees or more, you can subscribe to Square Shifts Plus, which starts at €3.50 per team member and comes with additional advanced labour management features.

However, if you subscribe to Square Appointments Plus or Premium, Square for Retail Plus or Premium or Square for Restaurants Plus or Premium, your account will have access to all Square Shifts Plus features at no additional cost. Unpaid versions of these subscription services won’t have access to Square Shifts Plus features.

Learn more about getting started with Square Shifts.

Why can’t I see more than one day of shifts at a time?

The Workday section is designed to simplify your day-to-day shift monitoring. For total hours, total labour cost and the shifts that make up those totals, visit the Timecards section of your online Square Dashboard.

Where can I see all the shifts that make up the totals reflected in Labour Cost?

To view a team member’s timecard activity for a period of time, adjust the date and location filters in the Timecards tab and select a team member’s row. This will show you a breakdown of all shifts in that period and you can click the blue Total Labour Cost button to view hours paid.

Once you’ve set up your team’s schedule, you can view forecasted labour cost totals, including estimated overtime earnings, for scheduled team members over the entire week from the Schedule > Shifts section of your online Square Dashboard. You can also view estimated labour cost calculations for each team member from the Workday tab. However, these labour cost estimates won’t appear in printed shift reports and are only available through our online Square Dashboard.

How can I export timecard reports?

All .CSV exports are available from the Timecards tab of your
online Square Dashboard. You’ll be given an option to export a labour cost report of total hours worked and paid, or a report of all shift activity.

Can my team members clock in/out without using the shared point of sale?

Yes. By downloading the Square Team app, your team members will have the ability to clock in/out, view their hours worked and timecards, view their estimated pay for the week and view their team profile – all from their own iPhones or Android devices, at no additional charge.

Are my team members able to request edits for their timecards?

Yes, but first you’ll need to make sure you’re subscribed to Shifts Plus and that you have the Timecard edits setting turned on.

From your online Square Dashboard, go to Staff > Shifts > Settings > Clock in/out. Then toggle the Timecard edits setting on. This gives your team members the ability to edit a timecard for any past shifts.

Once a request is made, the account owner or any team member with the appropriate permissions will receive a notification prompting them to approve or decline the request. You can approve or decline these requests from the Shifts section of your online Square Dashboard.

Note: Edit requests expire after 30 days.

What is a job title? How is it different from a permission set?

A job title is the name assigned to each wage for a given team member. Once a job title is created, it can be applied to other team members. A permission set is a grouping of Team Permissions. That said, while team members can now have multiple wages (with job titles), team members can only have one permission set.

Do I have access to custom permissions with a Square Shifts subscription?

Yes, Square Shifts Plus subscribers have access to two customisable permission sets: the team permission set and an additional permission set. This additional custom permission set can be assigned to multiple employees and used to give your team access to complete certain tasks, such as approving timecards or managing schedules.

Note: This second customisable permission set isn’t available to users of the free version of Square Shifts. Learn more about creating and assigning permission sets.

How can I view all my team member’s shifts?

You can view all shifts for a team member by selecting a date range and clicking into their individual row in Timecards. This will bring up the team member’s timecard with all shifts for that time period. If you want to view all shifts for all team members at the same time, you will want to use the Export Labour Cost option in the Timecards tab.

How can I see my labour cost by job title?

Currently, the only way to do that is through the .CSV export.

I can no longer select a custom time range for my hours that run past midnight.

Timecard reporting is all based on your set workday, which can be adjusted from Shifts > Settings. If your business is open past midnight, you’ll want to set custom workday hours in your Shift settings. In general, only businesses that have team members working past midnight should change their workday hours. If you have team members working past midnight, it is best to set it ~1hr past the time the last team member leaves.

For example, if your business closes at 02:00, but team members stay for an hour to clean up, set the workday hours to 04:00. This will update the Workday timeline and day filters (e.g. Today, Yesterday) to 4 a.m.- 4 a.m.

How can I filter by team member on the Labour Cost page?

By default, the Timecards tab is sorted by team member, but there’s currently no team member-specific filter.

Can team members leave notes on their shift?

Yes - with Shifts Plus, team members have the ability to add notes to their shift when clocking in or out to provide more context into what happened during their shift (e.g. someone arriving late or leaving early).

To add a note to a shift from the Checkout screen of the Square app, tap Clock In/Out and enter your four digit personal passcode. Tap Clock In or End Shift, Tap Add Notes and enter any applicable notes then click Save.

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