Square and Devices with Known Issues

Learn which devices have compatibility issues with Square hardware and software.

Note:The list below doesn’t include all unsupported devices.

ANDROID TABLETS Known Issues
Google Nexus 7 The first generation Google Nexus 7 tablet isn’t compatible with the Square Reader. With updated firmware, the second generation Nexus 7 tablet (released August 2013) is supported.
Nook HD and Nook HD+ These devices aren’t compatible with the Square Reader, but you can manually enter card payments.
HTC DEVICES Known Issues
HTC EVO 3D If you encounter any issues, follow these steps: Open the Square app > insert the reader > tap the home button > adjust the phone volume up/down > re-open the app.
HTC EVO Design 4G To make sure the device is compatible, update your device to the newest firmware version.
HTC Incredible If you notice that the Square app fails after updating, delete and reinstall the app. See Google Support for instructions.
- HTC Droid Incredible 4G LTE
- HTC One SV
- HTC One VX
These devices aren’t currently supported with the Square Reader, but you can manually enter payments.
LG DEVICES Known Issues
- LG Optimus Elite
- LG Spectrum 2
These devices aren’t currently supported with the Square Reader, but you can manually enter payments.
SAMSUNG DEVICES Known Issues
- Samsung Galaxy Player 5.0
- Samsung Moment
These devices aren’t currently supported with the Square Reader, but you can use them to manually enter payments.
Samsung Galaxy Tab 3 The cellular version of this tablet isn’t supported with the Square Reader, but you manually enter payments.
Samsung Galaxy (Black) Tab 4 Only the Samsung Galaxy (Black) Tab 4, 10.1 is supported with Square. All other versions of this tablet aren’t compatible. Note: The white Samsung Galaxy Tab 4 is not supported.
- Galaxy Tab E
- Galaxy S5 Active
- Galaxy Tab 4
- Galaxy S5 (AT&T)
- Galaxy Tab E (AT&T)
- Galaxy Tab Pro 12.2”
- Galaxy Tab 4 10.1”
The Square app will not work when a USB On the Go (OTG) adaptor is connected to one of these devices.
OTHER DEVICES Known Issues
Pixel 2 XL This device is not compatible with the Square app.
Cricket ZTE Score The Square app isn’t compatible with this device’s small screen size.
Casio G’zOne Commando This device isn’t supported with the Square Reader, but you can use it to manually enter payments
- Coby Kyros
- ProntoTec Axius
- Lenovo K800
- ZTE V975
- HP Slate 7
- Sharp BLU Life Play
These devices are not compatible with the Square app.

To see if your device is supported, visit Square’s Device Compatibility page.