Square and Devices with Known Issues
Learn which devices have compatibility issues with Square hardware and software.
Note:The list below doesn’t include all unsupported devices.
|ANDROID TABLETS||Known Issues|
|Google Nexus 7||The first generation Google Nexus 7 tablet isn’t compatible with the Square Reader. With updated firmware, the second generation Nexus 7 tablet (released August 2013) is supported.|
|Nook HD and Nook HD+||These devices aren’t compatible with the Square Reader, but you can manually enter card payments.|
| HTC DEVICES | Known Issues |
| HTC EVO 3D | If you encounter any issues, follow these steps: Open the Square app > insert the reader > tap the home button > adjust the phone volume up/down > re-open the app.
| HTC EVO Design 4G | To make sure the device is compatible, update your device to the newest firmware version. |
| HTC Incredible | If you notice that the Square app fails after updating, delete and reinstall the app. See Google Support for instructions. |
| - HTC Droid Incredible 4G LTE
- HTC One SV
HTC One VX These devices aren’t currently supported with the Square Reader, but you can manually enter payments.
|LG DEVICES||Known Issues|
|- LG Optimus Elite|
|- LG Spectrum 2||These devices aren’t currently supported with the Square Reader, but you can manually enter payments.|
| SAMSUNG DEVICES | Known Issues |
| - Samsung Galaxy Player 5.0
Samsung Moment These devices aren’t currently supported with the Square Reader, but you can use them to manually enter payments. Samsung Galaxy Tab 3 The cellular version of this tablet isn’t supported with the Square Reader, but you manually enter payments. Samsung Galaxy (Black) Tab 4 Only the Samsung Galaxy (Black) Tab 4, 10.1 is supported with Square. All other versions of this tablet aren’t compatible. Note: The white Samsung Galaxy Tab 4 is not supported. - Galaxy Tab E
- Galaxy S5 Active
- Galaxy Tab 4
- Galaxy S5 (AT&T)
- Galaxy Tab E (AT&T)
- Galaxy Tab Pro 12.2”
Galaxy Tab 4 10.1” The Square app will not work when a USB On the Go (OTG) adaptor is connected to one of these devices.
| OTHER DEVICES | Known Issues |
| Cricket ZTE Score | The Square app isn’t compatible with this device’s small screen size. |
| Casio G’zOne Commando | This device isn’t supported with the Square Reader, but you can use it to manually enter payments |
| - Coby Kyros
- ProntoTec Axius
- Lenovo K800
- ZTE V975
- HP Slate 7
Sharp BLU Life Play These devices are not compatible with the Square app.
To see if your device is supported, visit Square’s Device Compatibility page.