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Square and Devices with Known Issues

Learn which devices have compatibility issues with Square hardware and software.

Note:The list below doesn’t include all unsupported devices.

ANDROID TABLETS Known Issues
Google Nexus 7 The first generation Google Nexus 7 tablet isn’t compatible with the Square Reader. With updated firmware, the second generation Nexus 7 tablet (released August 2013) is supported.
Nook HD and Nook HD+ These devices aren’t compatible with the Square Reader, but you can manually enter card payments.

| HTC DEVICES | Known Issues |
|———-
| HTC EVO 3D | If you encounter any issues, follow these steps: Open the Square app > insert the reader > tap the home button > adjust the phone volume up/down > re-open the app.
|
| HTC EVO Design 4G | To make sure the device is compatible, update your device to the newest firmware version. |
| HTC Incredible | If you notice that the Square app fails after updating, delete and reinstall the app. See Google Support for instructions. |
| - HTC Droid Incredible 4G LTE

  • HTC One SV
  • HTC One VX These devices aren’t currently supported with the Square Reader, but you can manually enter payments.
LG DEVICES Known Issues
- LG Optimus Elite  
- LG Spectrum 2 These devices aren’t currently supported with the Square Reader, but you can manually enter payments.

| SAMSUNG DEVICES | Known Issues |
|———-
| - Samsung Galaxy Player 5.0

  • Samsung Moment These devices aren’t currently supported with the Square Reader, but you can use them to manually enter payments.  
      Samsung Galaxy Tab 3 The cellular version of this tablet isn’t supported with the Square Reader, but you manually enter payments.
      Samsung Galaxy (Black) Tab 4 Only the Samsung Galaxy (Black) Tab 4, 10.1 is supported with Square. All other versions of this tablet aren’t compatible. Note: The white Samsung Galaxy Tab 4 is not supported.
      - Galaxy Tab E  
  • Galaxy S5 Active
  • Galaxy Tab 4
  • Galaxy S5 (AT&T)
  • Galaxy Tab E (AT&T)
  • Galaxy Tab Pro 12.2”
  • Galaxy Tab 4 10.1” The Square app will not work when a USB On the Go (OTG) adaptor is connected to one of these devices.

| OTHER DEVICES | Known Issues |
|———-
| Cricket ZTE Score | The Square app isn’t compatible with this device’s small screen size. |
| Casio G’zOne Commando | This device isn’t supported with the Square Reader, but you can use it to manually enter payments |
| - Coby Kyros

  • ProntoTec Axius
  • Lenovo K800
  • ZTE V975
  • HP Slate 7
  • Sharp BLU Life Play These devices are not compatible with the Square app.

To see if your device is supported, visit Square’s Device Compatibility page.