Square POS software is free to use – only pay when you accept a payment. For remote payments with Square Virtual Terminal, you pay 2.2% per keyed-in transaction. For in-person payments with Virtual Terminal, it costs $439 to purchase Square Terminal. Once you wirelessly connect Square Terminal to your computer, you pay 1.6% per tap, insert or swipe transaction.
Your Square Terminal power adaptor has a USB-C port. While some sellers have been able to charge their Terminals with third-party chargers, we recommend using the power adapter provided with your Square Terminal.
Yes, you can connect your Terminal to your internet network through either Wi-Fi or Ethernet (with purchase of Hub for Square Terminal).
Note: You won’t be able to connect your Square Terminal to a captive portal network or unsecured networks. A captive portal is a network that requires you to agree to terms or conditions or provide a login to access the internet connection (these networks are common at coffee shops, airports, and other public internet access points).
At the time of the sale, the owner or staff name who is logged in to the Square Terminal will appear on the printed receipt. There is currently no way to remove this. If you are using Team Management, you can use a staff alias name so that their legal name is not displayed on receipts.
Square Terminal does not have a browser. This means that you cannot use your Terminal to check emails, access search engines (e.g. Google), or browse any other websites that are not within Square’s domain.
One of the benefits of Square Terminal is that we keep the software up to date automatically, so you will always get the latest features and improvements without any cost. We will update the software every 2-4 weeks.
Note: Software updates for Square Terminal generally require 2 GB per month. This does not include attempts to retry failed downloads, so it is recommended to connect to Wi-Fi overnight to help facilitate software updates.
Most software updates should happen automatically every 2-4 weeks and will happen overnight as long as your Terminal is plugged in to a power source and powered on.
However, sometimes, we have a critical update that should be installed more urgently. When that happens, you’ll see Update Available in your status bar to install immediately. Installing an update includes a full reboot of your device and about 10-15 minutes of total downtime.
If your business doesn’t allow you to update Square Terminal right away, it will go through the normal update process overnight - just make sure it’s powered on, but the display can be turned off. To turn off the display, simply tap the power button quickly and Square Terminal will go to sleep.
If you’ve powered down your Square Terminal overnight and there is a software update available, the update will be applied when you next power on your device. Updates involve a reboot of Square Terminal and about 10-15 minutes of downtime and are released approximately every 2 - 4 weeks.
To ensure your Square Terminal can update overnight - just make sure it’s powered on, but the display can be turned off. To turn off the display, simply tap the power button quickly and Square Terminal will go to sleep.
Yes, if you purchased the Square Terminal through Square Shop, it covered by the same limited one-year warranty as most of Square’s hardware. In addition to our standard warranty, we want to make sure that you can get back to business as quickly as possible, once your warranty claim is submitted, we will overnight post your new Terminal to you.
Note: If you purchased your Square Terminal from one of our retail partners, your warranty and returns must be in accordance with their policies.