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Square Terminal FAQs

Find answers to commonly asked questions about Square Terminal.

Hardware

Can I connect my Square Terminal to Virtual Terminal?

Yes. Learn how to connect Square Terminal with Virtual Terminal
to wirelessly accept in-person payments using your laptop or desktop computer.

Can I connect my Square Terminal to Square Point of Sale?

Yes! Connect Square Terminal with Square Point of Sale to wirelessly accept payments with a compatible tablet, iPad, or smartphone. You can build a cart on Square POS and your customers pay on Square Terminal to create a smooth and contactless checkout experience.

What are the fees associated with the Square Terminal connected to Square POS?

1.75% + VAT for each contactless payment, inserted chip card, or swiped magstripe card through Square Terminal. The fee is 2% + VAT for each manually entered payment. Learn more about Square’s payment processing fees.

Which types of chargers will work with my terminal?

Your Square Terminal power supply has a USB-C port. While some sellers have been able to charge their Square Terminal with third-party chargers, we recommend using the power supply provided with your Square Terminal.

How do I adjust the brightness of the display?

To control the brightness of Square Terminal:

  1. Navigate to ≡ More > Settings.
  2. Tap Hardware > Display.
  3. Use the slider to control the brightness of your Square Terminal. From here, you can also adjust your Square Terminal’s sleep timer.

How do I change the language of Square Terminal?

You can adjust the language of your Square Dashboard to see you reports, transfers, and more in another language.

To adjust the language settings on Square Terminal:

Square Point of Sale, Square for Retail, and Square Appointments

  1. Tap ≡ More from the navigation bar at the bottom of your screen.
  2. Tap Settings > Hardware > General > Language
  3. Select a supported language.

Square for Restaurants Mobile POS

  1. Tap the Home icon from the navigation bar at the bottom of your screen.
  2. Tap Settings > Hardware > General > Language.
  3. Select a supported language.

How do I adjust the volume?

To control the volume of Square Terminal:

  1. Navigate to ≡ More > tap Settings.
  2. Tap Hardware > Sounds.
  3. Use the slider to control the volume level of your Square Terminal.

Note: You cannot control the payment success beep tone at this time.

How do I change the language of Square Terminal?

To adjust the language of your Square Terminal:

  1. Navigate to ≡ More > Settings.
  2. Tap Hardware > General.
  3. Choose Language and select your preferred language.

How do I change the date and time of Square Terminal?

To update the time and date on your Square Terminal:

  1. Navigate to ≡ More > tap Settings.
  2. Tap Hardware > General.
  3. Toggle Set Automatically and choose the correct time, date, and time zone.

From this screen, you can also adjust your Square Terminal’s nightly reboot. Check out the software section of this article for more information on your nightly reboot.

If I need more receipt paper, where should I buy it?

You can buy additional receipt paper right from our Square Shop.

You can also purchase receipt paper from your local office supplier or retailer that sells receipt paper. Square Terminal supports thermal receipt paper with 57 mm x 35mm dimensions.

What other hardware accessories does Square Terminal support?

Square Terminal has a specifically designed Hub that easily connects USB accessories to your Square Terminal. Check out our full list of supported devices.

Keep in mind, Bluetooth-connected accessories are not currently supported with Square Terminal.

What if my Square Terminal breaks?

Square Terminal is built with Gorilla glass and durable construction to ensure that no matter where you are processing payments, your Square Terminal can keep up.

If you have any trouble with your Square Terminal, contact Square Support and we can help.

Software

How often does Square Terminal software get updated?

One of the benefits of Square Terminal is that we keep the software up to date automatically, so you will always get the latest features and improvements without any cost. We will update the software every 2–4 weeks. To enable automatic updates, you’ll just need to leave Square Terminal powered on and plugged in overnight. Automatic updates require a battery level of at least 35% to initiate.

Note: Software updates for Square Terminal generally require 2 GB per month. This does not include attempts to retry failed downloads, so it is recommended to connect to Wi-Fi overnight to help facilitate software updates.

Square Terminal software updates may include a system update, Square app updates and a firmware update.

If a Square apps update is recommended before the automatic nightly update, a notification will appear on the screen. To defer this update, tap Defer Update. The update will then begin overnight at 03:00 (or at your custom set time) as long as your Square Terminal is powered on and plugged in. To start the update immediately, tap Install Now.

If you manually update your Square Terminal software from your settings, you will not see an option to defer the Square apps update. The update may take up to one hour to complete.

Why is my device updating in the morning?

If you’ve powered down your Square Terminal overnight and there are software updates available, you’ll be prompted to choose a software update option when you next power on your device. Updates are released approximately every 2–4 weeks, involve a reboot of Square Terminal, and typically take around 20 minutes to complete but may take up to an hour.

  • Tap Install Now to immediately start the update.
  • Tap Defer Update to delay the update up to seven days. You will be prompted once a day to update until the seventh day, then you’ll be required to update the software.
  • You can manually start the software update at any time by tapping ≡ More > Settings > Hardware > General > About Terminal > Software Update > Install Now.

Note: In some cases, updates are required immediately for security purposes and you might not see the option to Defer Update.

To ensure your Square Terminal can update overnight – just make sure it’s plugged in and powered on, but the display can be turned off. To turn off the display, simply tap the power button quickly and Square Terminal will go to sleep.

How do I know if my Square Terminal software is up to date?

You can check your software at any time. Head to ≡ More > Settings > Hardware > General. Scroll to the bottom of the page and tap About Terminal. From this page, you’ll see your software version. Tap Check for Update to see if a software update is available. If you see Software Up To Date then you are all set.

How can I change the time at which software updates happen?

Software updates are, by default, set at 03:00 to avoid any disruption to your normal business hours. If you need to adjust your nightly reboot time, head to ≡ More > Settings > Hardware > General from navigation bar at the bottom of your screen. Tap Nightly Reboot and select the time that works best for your business.

Note: This adjustment will not take effect on the next nightly reboot, but instead the one after that.

Why do some software updates take longer than others?

Square Terminal software updates may include a system update, Square app updates and a firmware update. Software updates can take anywhere from 15 minutes to one hour to complete, depending on which updates are needed.

How do I access a web browser?

Square Terminal does not have a browser. This means that you cannot use Square Terminal to check emails, access search engines (e.g. Google), or browse any other websites that are not within Square’s domain.

Can I download other apps on Square Terminal?

No, you cannot download or use other applications (e.g. Pandora, Facebook) on Square Terminal. Square Terminal does not support any app stores.

Points of sale

What are the fees associated with the Square Terminal connected to Square Point of Sale or Square Retail app?

1.75% for each contactless payment, chip and PIN payment, or swiped magstripe card through Square Terminal and the Square Point of Sale or Square for Retail app.

Learn more about Square’s fees.

What devices can I use to connect the Square Point of Sale app and Square Terminal?

You can connect your Square Terminal as a customer-facing display to a compatible smartphone, Square Stand, iPad, or tablet. Check your device compatibility.

What devices can I use to connect the Square Retail app and Square Terminal?

Square Terminal will connect to the Square Retail app on compatible iOS devices only. Check your device compatibility.

Which Square apps can I connect with to Square Terminal?

You can connect Square Terminal to the Square Point of Sale app and the Square for Retail app. Square for Restaurants, Square Invoices and Square Appointments are not yet supported.

Can I connect an iPad in a Square Stand to a Terminal and Reader at the same time?

Yes, you can plug Square Reader into your Square Stand via the dock and connect the Square Terminal to your iPad wirelessly.

Can I connect Square Terminal to Square Register?

Not right now, but you can use your customer display on Square Register for the same function.

Will Square Terminal still have the same functions as the Square app?

Once you connect your Square Terminal to a device, it will stay on a “Powered by Square” screen. From there, you’ll be able to change your settings and access support resources. Simply swipe from the left to the middle of the screen to access the menu.

Will the payments taken on the Square Terminal appear in my transaction history?

Payments accepted on Square Terminal automatically appear on your online Square Dashboard and sync across all Square devices logged in to your business location.

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