Square Terminal FAQ

Hardware

Which types of chargers will work with my terminal?

Your Square Terminal power adapter has a USB-C port. While some sellers have been able to charge their Terminals with third party chargers, we recommend using the power adapter provided with your Square Terminal.

How do I adjust the brightness of the display?

To control the brightness of Square Terminal, you can go to Settings> Display from the three horizontal lines in the upper left corner. Use the slider to control the brightness of your Terminal. From here, you can also adjust your Terminal’s sleep timer.

How do I adjust the volume?

To control the volume of Square Terminal, you can go to Settings> Sounds from the three horizontal lines in the upper left corner. Use the slider to control the volume level of your Terminal.

Note: You cannot control the payment success beep tone at this time.

How do I change the language of Square Terminal?

To adjust the language of your Square Terminal:

1. Click the three horizontal lines in the upper left corner.
2. Choose Settings and scroll to General.
3. Choose Language and select your preferred language.

How do I change the date and time of Square Terminal?

To update the time and date on your Square Terminal:

1. Click the three horizontal lines in the upper left corner.
2. Choose Settings and scroll to General.
3. Toggle Set Automatically and choose the correct time, date and time zone.

From this screen you can also adjust your Square Terminal’s nightly reboot, check out the software section of this article for more information on your nightly reboot.

If I need more receipt paper, where should I buy it?

You can buy additional receipt paper right from our Square Shop.

You can also purchase receipt paper from your local office supplier or retailer that sells receipt paper. Square Terminal supports thermal receipt paper with 57 mm x 15mm dimensions.

What other hardware accessories does Square Terminal support?

The Square Terminal has a specifically designed hub that easily connects USB accessories to your Square Terminal. To see a full list of supported devices, check out our full list.

To purchase Hub to connect supported hardware, visit our Square Shop.

Keep in mind, Bluetooth connected accessories are not currently supported.

What if my Square Terminal breaks?

Square Terminal is built with Gorilla glass and durable construction to ensure that no matter where you are processing payments, your Square Terminal can keep up.

You can order a replacement Hub, Power Adapter with cable, or Receipt Printer Door directly from the Square Shop.

If you have any trouble with your Square Terminal, reach out to our Support Team and we can help!

Software

How do I access a web browser?

Square Terminal does not have a browser. This means that you cannot use Square Terminal to check emails, access search engines (e.g. Google) or browse any other websites that are not within Square’s domain.

Can I download other apps on Square Terminal?

No, you cannot download or use other applications (e.g. Pandora, Facebook) on Square Terminal. Square Terminal does not support any app stores.

How often does Square Terminal’s software get updated?

One of the benefits of Square Terminal is that we keep the software up to date automatically, so you will always get the latest features and improvements without any cost. We will update the software every 2–4 weeks. To enable automatic updates, you’ll just need to leave Square Terminal powered on overnight.

Note: Software updates for Square Terminal generally require 2 GB per month. This does not include attempts to retry failed downloads, so it is recommended to connect to Wi-Fi overnight to help facilitate software updates.

How do I know if my Square Terminal’s software is up to date?

You can check your software at anytime. Head to Settings > General from the three horizontal lines in the upper left corner. Scroll to to the bottom of the page and tap About Terminal. From this page, you’ll see your software version and update availability.

I see “Update Available” on my status bar. What should I do?

Most software updates should happen automatically every 2-4 weeks and will happen overnight as long as your Terminal is plugged in and on.

However, sometimes, we have a critical update that should be installed more urgently. When that happens, you’ll see Update Available in your status bar to install immediately. Installing an update includes a full reboot of your device and about 10-15 minutes of total downtime.

If your business doesn’t allow you to update Square Terminal right away, it will go through the normal update process overnight - just make sure it’s powered on, but the display can be turned off. To turn off the display, simply tap the power button quickly and Square Terminal will go to sleep.

How can I change the time at which software updates happen?

Software updates are, by default, set at 3am to avoid any disruption to your normal business hours. If you need to adjust your nightly reboot time, head to Settings > General from the three horizontal lines in the upper left corner. Tap Nightly Reboot and select the time that works best for your business.

Note: This adjustment will not take effect on the next nightly reboot, but instead the one after that.

Why is my device rebooting in the morning?

If you’ve powered down your Square Terminal overnight and there is a software update available, the update will be applied when you next power on your device. Updates involve a reboot of Square Terminal and about 10-15 minutes of downtime and are released approximately every 2 - 4 weeks.

To ensure your Square Terminal can update overnight - just make sure it’s powered on, but the display can be turned off. To turn off the display, simply tap the power button quickly and Square Terminal will go to sleep.