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Square Appointments and Square Online FAQs

This article is for sellers who have a Square Appointments subscription and Square Online.

Can I set up multiple locations with my Online Store?

Yes! When customers purchase via your Online Store, they can specify the location.

Will customers who book an appointment through my Online Store be added to my customer directory?

Not at this time. But you can manually add a customer to your directory from your online Square Dashboard.

Will Square Gift Cards work on my Online Store?

Yes! If a customer has a Square Gift Card associated with your business, they’ll be able to apply their balance during the checkout flow.

Can I manually set up categories in my Online Store?

Yes! From your online store dashboard, go to Items > Categories, and select Add Category. Give your new category a name, and add any items you want to include with the Choose Items button.

Why didn’t I receive a notification when my customer booked an appointment?

Depending on your email provider, notifications will sometimes be filtered to your spam folder. Double check your spam folder and add the email address to your contacts.

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