Team Management Subscription & Pricing
Square Team Management has tools to help you manage your team easily – across locations, devices and job functions and has a free plan and paid plan, Team Plus.
With Team Management, you can set up a single set of permissions for all team members sharing a point of sale. Once you set up your first set of permissions, your staff can take payments on your behalf without having access to any of your sensitive account information. Learn more about getting started with Team Management.
With Team Plus, you can create unlimited custom permission sets, view activity log information and get a view of your team’s sales. To get started, sign up for a 30-day free trial here.
What’s Included?
| Team Management | Team Plus | |
|---|---|---|
| Pricing | Free for all locations | £20/mo per location |
| Features | ||
| Square POS integration | ✔️ | ✔️ |
| Team rota and management | ✔️ | ✔️ |
| Delegate team management | ✔️ | ✔️ |
| Permissions | ||
| One set of permissions + Owner Passcode | ✔ | – |
| Unlimited sets of permissions + Owner Passcode | – | ✔️ |
| Analytics & Reporting | ||
| Activity log, events only | – | ✔️ |
| Team attribution on Activity Log | – | ✔️ |
| Team sales report | – | ✔️ |
Team Management vs Team Plus
When you sign up for Square Team Management, you can create an owner passcode for yourself, as well as a single set of team permissions that will apply to all your team members. Team members can also use personal passcodes to clock in and out and use Square Shifts. Your owner passcode can then be used to override any passcode-related actions taken by your team members.
By signing up for Team Plus, you’ll have access to:
Unlimited custom permissions: Create unlimited team roles, each with their own custom permissions.
Activity log by team member: Track sensitive actions taken by your team – such as processed refunds, comps/voids and discounts.
Your subscription to Team Plus comes with a 30-day free trial. After your 30-day trial, you’ll be charged a prorated amount for the remainder of the current month for each location using more than one role. In the future, Square will charge you £20 on the first of each month for every active location with an assigned team member.
Pause Subscription
You can also pause your subscription or unsubscribe at any time. Similar to a cancellation, each pause is managed per individual subscription. To pause or unsubscribe from your Team Plus subscription:
From your online Square Dashboard, visit Account & Settings
Click Business information > Pricing & Subscriptions.
Under Subscription Pricing, click Manage next to the appropriate subscription.
Click Pause Subscription or Cancel Subscription.
When you pause your subscription, you’ll still have access to paid features for 30 days.
Note: You can pause for up to three months and resume at any time. Any existing team members that have access to shared Team Permissions will continue to have the ability to use the Square app to take payments on your behalf. To learn more about pausing subscriptions, visit our Pause Subscription FAQs.
Downgrade Subscription
If you use Team Plus to manage your team members, but don’t need all of the paid features, you have the option to downgrade your subscription to the free tier of Team Management. To downgrade your subscription:
From your online Square Dashboard, visit Account & Settings
Click Business information > Pricing & Subscriptions.
Under Subscription Pricing, click Manage next to Team Plus.
Select the Team Management option, free of cost.
If you are an account owner or a team member with full access permissions, you can choose to downgrade from Team Plus to the free tier of Team Management and your team members will automatically be reassigned to Team Permissions. If Team Permissions aren’t set up in your online Square Dashboard, you will have the option to set them up for your team members during the downgrade process.
If you are a team member that doesn’t have full access permissions, but you have the Manage and Subscribe to Services permission enabled, you will only have the option to pause or cancel your subscription.
Note: If downgrading your subscription changes team member access points (e.g. Mobile Point of Sale access vs Shared Point of Sale access), you will be notified that an update to their team member profile is required. For example, if a team member who used Mobile Point of Sale gains access to Shared Point of Sale through reassignment to Team Permissions, you will be alerted to provide them with a 4-digit passcode.
Learn more about managing your Square subscriptions and payment cards.