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Manage Square Online item settings from your Item Library

You can adjust several settings as they relate to your Square Online websites, including site item visibility, prep times for online ordering and more. To start, visit your Square Item Library, select an item and go to the Square Online settings section.

Learn more about creating and managing items online from your Item Library.

Edit items in Square Online

Select Edit in Square Online to see the item in your Square Online Overview page in the Items > Site items tab.

Learn more about creating items and categories directly in Square Online to manage additional settings related to fulfilment, SEO and more. You can also learn how to navigate the Square Online Overview page in Dashboard.

Site item visibility

Item visibility refers to how and where an item will appear on your websites. The item visibility settings will apply to items on every site they’ve been assigned to. For example, if you mark an item as Visible, it’ll be visible on each of your sites where the item is being sold.

Select the drop-down menu to choose a visibility setting for your item. The available item visibility settings are as follows:

  • Visible: Your item is visible online and available for purchase and will show up in navigation and site search results.

  • Hidden: Your item is available for purchase online but only to those who have the direct link to it (useful for exclusive items). Learn more about selling hidden items with Square Online.

  • Unavailable: Your item isn’t visible online and can’t be purchased (useful if you aren’t ready to sell the item).

You can also update visibility for multiple items at once using the bulk editing method in Square Online.

Item prep time

Prep time refers to how long it takes to prepare orders and items for pickup and local delivery. Under Item prep time, select Edit and toggle off Use location default to set up a custom prep time for your item.

Per-order quantity limits

You can limit the number of times a customer can add a single item to their cart per Square Online order. This can help prevent you from selling out of highly demanded items too quickly and make stock easier to manage. For example, if you have a limit of four on a shirt that comes in different variations (i.e. sizes or colours), then the total amount of those variations can’t exceed four in the cart.

To limit the number of times a customer can add an item to their cart for a single order, toggle on Enable per-order quantity limits and enter a number in the text field.

Note: To limit the total number of items a customer can add to their cart for a single pickup or local delivery order, go to your Square Online Overview page > Fulfilment > Pickup & Delivery and select Advanced settings.

Sell items as pre-orders

Note: Enable pre-ordering for pickup and delivery by upgrading your Square Online site.

If you’re selling items for pickup and local delivery which are only available on certain dates (e.g. holiday specials), your customers can pre-order on Square Online and get the items when they become available.

Set up preorders

To set up preordering for items set up for pickup and local delivery:

  1. From your Square Item Library, select the item you want to edit.
  2. Under Square Online settings, toggle on Sell as pre-order. Note: Your item must have pickup or delivery enabled.
  3. Select Edit pre-order settings to choose the date or date range when the item will be available for pickup or delivery. You can choose any date or time from 24 hours up to 365 days in advance.
  4. Optionally check Customise fulfilment hours to choose the specific fulfilment hours within the selected date range. For example, if you set the time range as 10:00 am – 2:00 pm, buyers can choose only these hours for pickup or delivery on the specified pickup or delivery dates. If you leave this option unticked, your location’s standard pickup or delivery hours will apply.
  5. Enter a Pre-order cut-off date. This is a date and time after which you’d like to stop taking orders for the item. The item won’t be available to order online after the specified date and time.

You can make changes to your item’s pre-order status, edit dates or pre-order availability, or turn off pre-ordering at any time.

Buyer experience

When you set up pre-ordering, customers will see a badge on your item page showing that the item is available for pre-order, as well as the corresponding fulfilment window. When they add the item to their cart and proceed to checkout, they will see and can edit the pickup date and time, as well as the location information.

If the customer’s order contains a standard item along with a pre-order item, the pickup date will be adjusted to the pre-order fulfilment date. They will see a notification about this change and can adjust their order or order separately if they need to pick up the item immediately.

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