Organising seamless operations is a complicated task in any business, and as the business grows, so does the complexity. It’s a fact that Gavin Hennessy, Operations Manager for Leicestershire company Global Telemetrics knows only too well.
Global Telemetrics operates a monitoring, subscription and White Label platform for vehicle tracking and security from their base in Coalville, Leicestershire. Established in 2009, the team at Global Telemetrics has over a decade of experience providing a world-class monitoring solution for SmarTrack and other vehicle tracking brands throughout the UK, Europe and Worldwide. As part of their offering, customers have access to 24-hour assistance from the Global Telemetrics Secure Control Centre teams.
With the company growing, some of the existing payment solutions being used were becoming outdated and needed improving to support the business expansion plans and increased customer base. In order to support their customers and create a quality, seamless experience, Gavin wanted to find a tool that could support all the features the business needs in one place. “We had numerous issues with previous payment providers regarding available features,” he explains. So he started the search for one-stop solution which would provide everything he required.
The list of requirements for a new payment provider was clear: a dedicated account manager to provide support when needed; a cost effective system that fits perfectly with the company’s operations; and a user friendly online payment solution for their customers. After a thorough search, Gavin chose Square as the payments provider that offered everything the company needed.
“Our decision was easy, Square offered everything we required, competitive rates and were very helpful and friendly without the hard sell.”
As a large business with many different teams, Global Telemetrics uses a whole range of Square solutions. Virtual Terminal lets team members collect payments remotely, such as over the phone, while Team Plus helps Global Telemetrics organise access to payments and reporting for multiple team members. The business also uses Square APIs to link to its online payment system.
“These products allow a quick and easy payment method for our customers to benefit from. The reports also allow us to track our most popular subscriptions.”
Global Telemetrics was already well established in their industry when the time came to make the switch to a new provider. That meant along with all the necessary features, Gavin was looking for a smooth switch from one payment provider to another. Now, a year after a “very fast, seamless and smooth transition” from their old supplier to Square, the impact on the business is obvious.
“Square API has allowed payments to be processed 24 hours a day without the need for staff to be present for the transactions. And the great customer service from Square allows our teams to concentrate on what they do best.”
With Square firmly installed as the one-stop-shop Gavin was searching for, he’s now looking to the future of Global Telemetrics. “We’ll continue to provide first class monitoring tracking services, and partnering with Square will allow us to grow our business even further.”
Contact our sales team to learn more about how Square could help your business.