5 Important Invoice Management Tips for Small Businesses

Dealing with invoices might be one of your least favourite tasks, but when you’re a small business owner, they’re part of managing your cash flow. Using an invoice sample and creating a strategy for generating, sending and keeping track of them can help manage this part of your business operations. Good invoice management encourages regular cash flow, eases accounting woes, and saves you time. Find out how to get a handle on invoices so that you can get back to work.

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1. Choose the right type of invoice for the job.

There’s no one-size-fits-all invoice template — but using one can improve your invoice management. Different payment plans work for different projects, so before you begin work, talk to your client or customer about a payment schedule that works best for both of you and agree upon one plan. Here are some options to consider for your accounts receivables:

Multi-instalment invoices: Instead of paying you in one lump sum, your client can pay according to a custom, milestone-based payment schedule, such as an initial deposit and remaining balance, initial deposit plus three equal payments over the life of the project, or any other schedule you find works for you and your client. Whichever schedule you set up, you can also send a final invoice at the end of the project detailing the work that’s been completed and what’s been paid for.

Recurring invoices: For ongoing projects for the same client, it makes sense to send recurring payments at regular, agreed-upon intervals, like weekly or monthly especially when selling wholesale. Getting on a schedule makes sending invoices part of your workflow, and, with any luck, your clients will follow suit and get in the habit of paying on time

Final invoices: At the conclusion of a project, send a final invoice to outline the work that has been completed along with the interim invoices that have been sent. Detail whether those interim invoices have been paid, and list the final amount that is outstanding (if applicable). Even if the job has been paid in full, send a final invoice to wrap things up for both you and your client.

2. Manage invoices online.

A quick way to reduce headaches and streamline your invoice management is to use online invoice management. Using an invoice management software can eliminate paper from the equation. Paper invoices have a way of piling up (for both you and your clients) and are a headache to manage — and it’s easy to lose track of whether you’ve sent an invoice or if it’s been paid.

With online programs like Square Invoices, you can send professional invoices and check the status of every client from your computer or mobile device.

3. Avoid common delays.

Even if you use online invoices, send your invoice right away, and have an agreed-upon payment schedule, there are some other barriers to getting paid on time. Here are some issues that could slow payment:

You sent the invoice to the wrong person: The project manager or primary contact might not be the person who deals with accounting, so before you deal with a lengthy back-and-forth (further delaying your payment), ask your client to whom you should send the invoice.

You weren’t clear about terms: If you think the invoice should be paid within a month, and the client thinks that it doesn’t have to be paid until the completion of the project, you’re in trouble. To avoid an uncomfortable and frustrating situation, make sure your client agrees to your terms (in writing) before you begin work. You can also use the “custom text” section of Square Invoices to clearly state your payment, cancellation, and refund policies.

You sent the invoice on an inconvenient day: Determine a payment schedule that results in the speediest payment from your clients. With invoice automation you can pre-schedule an invoice for a time your client is most likely to see it. It’s more likely your client will see an invoice come in during working hours rather than in the middle of the night. Consider sending an invoice immediately after a sale or project is completed.

4. Managing sent invoices in your Invoices App

Sometimes mistakes happen, or you need to edit an invoice you’ve already sent. Luckily, Square’s invoicing software makes it easy to manage edits to past invoices.

Resend, edit, or cancel invoices
Navigate to Invoices in your Square Dashboard.
Select your desired invoice.
Click Edit to update the invoice details or click Resend. Be sure to preview your invoice before you send it to your client.

To cancel, select an invoice and click More > Cancel > Confirm Cancellation.
To cancel a recurring invoice, select and click View Series > End Series > Confirm.

If an invoice has already been paid, you can’t cancel or delete it from your payment history. However, you can issue a refund within 60 days of the payment date to balance your books.

5. Customise your invoices

Your customers may be receiving different invoices, so make it clear the invoice they are receiving from you is coming from your business by customising your receipts and invoices. This can help your invoice stand out among other invoices. Using Square, your customers can pay invoices online, in person, or from their phone with a credit card, Apple Pay, Google Pay, or Square gift card.

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