Set Up Your Hardware with Square for Restaurants
To get the most out of Square for Restaurants, you can customize your point of sale settings to fit your business model – helping you streamline your ordering and checkout flow.
With Square for Restaurants, rather than using your email address and password to sign in to the Restaurants POS app, you’ll sign in with a device code. A device code can only be used on a single device – so if you have multiple devices at a location, create a unique code for each device accessing the Restaurants POS app. Once you create a device code, you’ll use it each time you sign in to a specific device to start taking orders.
Set Up Hardware for Restaurants
To set up hardware from the Restaurants app:
Open the app and tap Account to bring up the navigation screen. If you are using Square Register, tap Utilities and Settings.
Next, select Set Up Hardware.
Note: If you’re using a Square Stand to connect your compatible USB cash drawers, just insert the USB plug directly into the hub of the Stand – your hardware will automatically connect. Just make sure you’re signed in to the Restaurants app with a device code.
With the exception of the Square Reader, which connects through the Restaurants app, all other Bluetooth devices will need to be connected through your iPad settings. Read more about setting up hardware with your iPad.
Note: Bluetooth only works with iPads and is not compatible with Square Register.
You can purchase the Square Stand from the Square Shop. Once you have your Square Stand, just insert your iPad and start taking payments. The Square Stand includes a USB port to directly connect a supported receipt printer, cash drawer and barcode scanner.
To sign in to Square for Restaurants on your Register, make sure that your Register is updated to the latest software. Log out of Square Point of Sale, tap Square for Restaurants, and log back in using a Square for Restaurants device code.
Review our Support Centre for advice on setting up your Square Register.
Our powerful Restaurants mobile POS comes with two new handheld options to match your workflows:
Receipt Printers, Kitchen Printers and Cash Drawers
As an alternative to a paper ticket kitchen printer, you may be interested in a digital ticket display system, Square KDS. Read more about getting started with Square KDS.
For receipt printers, we recommend the Star Micronics TSP143IIIU or the Star Micronics mC-Print3 Thermal Printer. USB printers can connect to one POS device at a time. An Ethernet printer connects to your network, allowing multiple POS devices to print receipts and tickets from the same printer.
Most restaurants need to print specific menu items to separate printers. For example, if an order has both drinks and appetizers, you can set up a bar printer to receive drinks, and a kitchen printer to receive appetizers.
Once you’ve connected your supported printer, you can create a printer stations:
Log in to your Square for Restaurants POS app and tap Account on the bottom of your screen. If using Square Register, tap Utilities and Settings.
Select Set Up Hardware and choose Create Printer Station.
Name your printer (for instance “Bar Printer”) and select the ticket and receipt types sent to this printer.
Under Print From This Device, you can choose Receipt, Bills and Reporting print options – as well as Order Tickets (tickets containing food & beverage orders), Order Ticket Stubs (numbered tickets for Quick-Service Restaurants) and Voided Tickets.
Click Create Printer Station.
To begin, make sure to charge your reader.
To do so:
Have the reader and accompanying USB cable handy. This cable can be the included USB cable that came with your reader or an extended USB-C to USB-A cable for Square Reader (2nd generation). You can also use the white Square Dock for Square Reader (1st generation only) to charge your reader.
Connect one end of the USB cable to your reader and the other end to a USB port (e.g. a mobile phone charger, laptop or desktop computer) or the USB hardware hub for Square Stand. You can also insert your reader into the Bosstab Dock for Square Reader to keep your reader secure on your tabletop. Simply thread the charging cable through the back of the dock.
It takes around 2 hours for a reader with low battery to charge completely. To check your battery level, press the button on the side of your reader. If fully charged, you will see four green lights.
If you’re using a Square Stand with the reader, connect your reader to the USB hardware hub of the Stand with the included USB cable or Square Dock for Square Reader (1st generation). If all USB ports on the hub are occupied by other hardware, you can connect your reader wirelessly to your device.
Once you connect, you should see your reader appear automatically with the status Ready.
Wirelessly Connect Your Reader to Your Device
Before connecting your reader, make sure Bluetooth is turned on in your device settings. Note: The reader pairs to Square through the Square for Restaurants POS app – not through your device settings – so be sure to follow each step below:
Go to the Restaurants POS app and tap Account.
Tap Settings > Hardware.
Under Square Readers, tap Connect a Reader.
To pair your reader:
Put the reader into pairing mode by pressing the reader’s power button for 3–10 seconds. You’ll see four blinking orange lights.
Immediately release your finger when you see the orange lights. If you see red lights, you’ve held the button too long and you can try again.
In the app, a pairing confirmation will appear – make sure to tap “Pair” to complete the pairing process.
On Android devices, quickly tap Pair and Pair & connect each time you are prompted until the connection is successful. If the connection fails, start the pairing process over and make sure to accept all Pair and Pair & connect prompts within five seconds.
Note: Due to extended security measures, some Android devices will require multiple confirmations during the pairing process. We apologize for any inconvenience and are actively working with Android to help make this process easier.
When the reader is connected, it will be listed as Ready in the app and the reader’s lights will turn green for two seconds. Keep in mind, the wireless connection can be lost if the reader and device are more than approximately 3 metres (10 feet) apart.
If you run into any issues, review troubleshooting steps to help resolve most problems with connecting the Square Reader.
If you have trouble printing receipts, use the following tips for Ethernet interface, USB interface and Bluetooth receipt printers.
Verifying the Network
Before you begin troubleshooting, ensure that your printer is connected to the correct Wi-Fi network. Visit Settings in your iPad (outside of the Square for Restaurants app), tap Wi-Fi and ensure that your device is connected to the correct network.
If you are connected to Wi-Fi and have confirmed that it is the correct network, try these troubleshooting steps:
Turn your device’s Wi-Fi off and then on again.
Turn your device completely off and then back on.
Turn your receipt printer off and unplug all cables. Plug all cables back in and turn the receipt printer on.
Make sure the receipt printer is fully plugged in and a roll of paper is in the printer.
Turn your Wi-Fi router off and then on again.
Ensure the Wi-Fi router is working and that your device is connected.
If your Wi-Fi network goes down during service, you can you can take advantage of Offline Mode to make sure your restaurant can keep serving.
To enable Offline Mode for your Square Terminal or Square Register, head to your Square Dashboard:
Select Account &Settings > Business information > Devices from the navigation drop down.
Choose the correct device.
Scroll to Offline Mode and toggle on Allow Offline Mode.
Your device will now enter Offline Mode automatically when you lose Wi-Fi connection.
To learn more about Offline Mode and how to keep your operation running during an outage, check out our Offline Mode FAQ.