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Troubleshoot Your Bar Code Scanner

Review these tips to troubleshoot your Bluetooth or USB bar code scanner.

Troubleshoot Bluetooth Bar Code Scanners

  • Confirm you’re using an iPad with a Bluetooth scanner. Android devices aren’t supported at this time.
  • Check that your scanner is fully charged.
  • Make sure the scanner is paired to your iPad and not to another device.
  • Check that Bluetooth is turned on within your iPad settings. If enabled, turn it off and back on.

What do the lights mean?

Socket Mobile Bluetoother Scanners comes with two indicator lights, a green light for battery and a blue light for bluetooth.

Green Battery Indicator Light

Solid Green Battery is charging or is at least 25% charged
Solid Orange Battery is 25%-10% charged
Solid Red Battery is less that 10% charged
Blinking Red Battery is low and charge immediately

Blue Bluetooth Indicator Light

Blinking twice per second Scanner is looking for pairing connection
Blinking once per second Scanner is trying to pair with a previously connected device
Solid light Scanner paired
No light Scanner failed to pair

Reset your Bluetooth Bar Code Scanner

You can also factory reset your Bluetooth bar code scanner. To do so:

  1. Turn on the bar code scanner.
  2. Press and hold the trigger button while pressing the power button. After 15 seconds, the scanner will beep.
  3. Release the trigger button. The scanner will beep 5 times and power off.
  4. Turn the scanner back on and scan the bar code below:

Hard reset barcode for Socket Mobile 7ci scanner

Troubleshoot USB Bar Code Scanners

In case you’re having trouble connecting your USB scanner, give the following troubleshooting steps a try:

  1. Make sure your Square hardware (Square Stand, Square Register, or Square Terminal) is plugged into an accessories hub, and that the hub is plugged into a power adaptor.
  2. Clear the accessories hub of any debris or dust.
  3. Plug the USB scanner into a different port on the accessories hub.
  4. Refer to the Quick Start Guide included in the packaging of your USB scanner. Select the quick guide specific to your USB scanner.

If you’re having issues with your USB scanner and aren’t receiving any error messages, you’ll want to try restoring the factory settings.

For the Zebra scanner:

  1. From page 3 of the Quick Start Guide, scan the barcode labeled Set Factory Defaults while the scanner is plugged into the accessories hub.
  2. Unplug the USB scanner and plug it back into the accessories hub.

If you connect your USB scanner and receive an error message that states “USB DEVICE IS NOT COMPATIBLE,” you’ll need to reset your scanner. To do so:

  1. From page 4 of the Quick Start Guide, scan the barcode labeled USB Keyboard HID while the scanner is plugged into the accessories hub.
  2. Unplug the USB scanner and plug it back into the accessories hub.

If you do not have the Quick Start Guide that was included in the original scanner packaging, print a copy from a compatible device. You are unable to scan the included barcodes from a monitor or screen. If you continue to experience issues with your hardware, you can contact Motorola at 1-800-653-5350. Honeywell’s support can be contacted directly at 1-800-782-4263.

Note: If you are having trouble pulling up your onscreen keyboard, double click the power button on the scanner.

Reset your USB Bar Code Scanner

To reset your bar code scanner:

  1. Print the Quick Start Guide.
  2. Under SET DEFAULTS, scan the bar code labeled RETURN TO FACTORY DEFAULTS while your bar code scanner is connected to your device.
  3. Unplug the bar code scanner and then plug it back into your device.

It’s important to note that you’ll need to print the document, as you can’t scan it from your monitor or screen. Additionally, a copy of this document should’ve been included in the original scanner package.

Learn more about: Square Hardware

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