Setting Up Static IP with Square Point of Sale
By default, Square Point of Sale uses dynamic IP address to connect to a printer. This is ideal for most scenarios. With a static IP connection, Square provides a fixed network address that your Point of Sale tablets and smartphones can use to communicate directly to your printer. Using a static IP address is useful in cases of remote communication (such as bypassing a VPN) and helps to avoid downtime with network outages, especially in situations with multiple checkout stations linking to one printer.
Read more about connecting a printer station to your device.
Note: This feature is currently only available on iOS Tablets, Smartphones and Square Stand devices. This feature is coming soon on Android devices, including Square register.
How It Works
Set Up a Static IP Address on Square POS
Setting up a static IP address should be done before you connect a printer to your Square Point of Sale. You’ll need to enable a static IP address for each printer that you are setting up to use a static IP address. If you have already connected your printer to your Point of Sale, disconnect and reconnect the printer once you have found your device’s static IP address.
Square supports most common Star Micronics and Epson printer models. Learn more about hardware compatibility by device.
Set Up Steps by Printer Type
You must begin by setting up each individual printer to have a static IP address, which is done on the manufacturer’s web browser interface.
We recommend that you work with your network administrator on the below steps to ensure that the address you assign to a printer is also properly reserved in your network configuration, and will not reset upon network restart.
To configure Epson printers to have a static IP address, follow the below steps:
Obtain the current IP address of the Epson printer. You can do so by turning the printer off and holding down the Feed button while turning the printer on. Keep pressing down on the feed button until the printer prints out two information sheets: the first containing general printer information, and the second containing network information with the IP address.
Connect to the printer using either an iPad or computer on the same network. Open a web browser and enter the IP address along with /webconfig in the URL bar. For example, if the IP address that prints out is 192.168.0.149 you would enter http://192.168.0.149/webconfig.
Log in using epson for both the username and password.
Click TCP/IP. Within the Get IP Address section, select Manual.
Input the printer’s IP address in the IP Address field > click Submit.
On the next page, click Reset.
To configure Star printers to have a static IP address, follow the below steps:
Obtain the current IP address of the Star printer. You can do so by turning the printer off and holding down the Feed button while turning the printer on until the Ready light is solid. The printer will print out two information sheets: the first containing general printer information, and the second containing network information with the IP address.
Log in using the username root and the password public. Both the username and password are case sensitive. If prompted to change the password, press Cancel.
From the main menu click IP Parameters > select Static. The current IP address and subnet mask should autofill, but if they don’t you can locate them on the test print page from step one.
Select Save from the main menu > Configuration printing > Restart device.
The receipt printer should restart and print a new configuration report with Static listed next to the IP address instead of DHCP.
Connect Square Point of Sale to a Static IP Address
Before getting started, please ensure you’re on the latest version of the Square Point of Sale app.
Log in to your Point of Sale app and click Settings > Printers.
Tap Create Printer Station > Select Printer then Advanced Printer Setup.
Select the printer you wish to connect and enter the static IP address for your printer. If you do not have your static IP address, follow the instructions from the section above in order to obtain this information.
Once you provide your static IP address, your printer will connect to the Square static IP network.
Note: If you are getting a “Printer Not Found” notification when trying to connect, double check the IP address for your device is correct. You’ll also want to ensure your printer was set up correctly for static IP.