Use Square Online as a Not-for-Profit Organisation FAQ
Review answers to frequently asked questions about Square Online if you run a not-for-profit (NFP) organisation of any size.
Is Square Online a good tool for my not-for-profit organisation?
Yes. Square Online is a great tool for your NFP organisation. Your audience can learn more about the great work you do, and they can even send you donations right on your website.
Learn more about using Square as a not-for-profit organisation.
How can I learn more about Square Online?
To learn more about Square Online, take a look at getting started with Square Online.
How can I effectively build a website for my not-for-profit organisation?
With Square Online, you can create a professional website to showcase your organisation's work, founding, and future. Learn more about how to navigate the Square Online site editor to start building your site.
You can also learn more about adding a contact form to your site so anyone can reach you. You can even add an image gallery section to your site to display all of your recent events, board of directors, or top donors and supporters. With blog-style Stories, you can add a personal touch to your website to give your supporters a reason to come back.
Does Square Online integrate or work with social media?
Yes. You can set up your donation items with Facebook Shops to accept donations on social platforms like Facebook and Instagram. Learn more about how to connect Square Online to Facebook and Instagram.
How can I spread the word about my website?
Here are some suggestions to help you grow your website traffic:
Setting Up Your Not-for-Profit Organisation Online
How do I accept donations?
Learn how to add items and categories in Square Online. You can also learn how to accept donations online to make sure you can keep funding your organisation's purpose, or how to sell non-physical items such as event tickets.
To highlight that you accept donations or highlight upcoming events, try using a featured items section for your donation or event items.
Will supporters who send a donation through my Square Online site be added to my customer directory?
Yes. Supporters who donate through your site will be added to a list in your Customer Directory. Learn more about Customer Directory.
How do I set up my checkout page?
You can set up the checkout page for your Square Online site in your Square Online Overview page in Settings > Checkout or Shared Settings > Checkout. Learn more about checkout settings and options in Square Online.
Why didn’t I receive notification when my supporter donated?
Depending on your email provider, notifications will sometimes be filtered to your spam folder. Double-check your spam folder, and add the following email addresses to your contacts:
Will donors receive my customised digital receipts for online donations?
When a supporter donates through Square Online, they’ll receive a receipt from the Square Online site only. These can be customised in the store emails section of your Square Online Overview page. Learn more about customising store emails in Square Online.
You can also send them a digital receipt with Square at any time from your app or online Square Dashboard.