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Square Online for Non-Profits FAQ

Review answers to frequently asked questions about Square Online if you own a non-profit organisation of any size.

Use Square Online as a Non-Profit

Is Square Online a good tool for my non-profit organisation?

Yes. Square Online is a great tool for your non-profit. Your audience can learn more about the great work you do, attend your events and send you donations directly on your website.

Can I use Square Online with other Square products?

Yes. With robust features in Square Online, your website can integrate directly or be used with several other Square products. Create a powerful site that takes advantage of Square’s suite of tools and services to streamline everything your non-profit needs. Learn more about how to use Square Online with other Square products.

How can I effectively build a website for my non-profit organisation?

As you navigate the Square Online site editor, you can create pages and navigation, include an Instagram feed and check out the site preview to make that sure your site is looking great before publishing.

You can also learn more about adding a contact form to your site so that anyone can reach you. You can even add an
image gallery section or video to your site to display all of your recent events, board of directors or top donors and supporters. With Square Online blog posts, you can add a personal touch to your site to give your supporters a reason to come back.

Learn more about designing and customising your Square Online site for more information on all of your site design options. To customise multiple design elements at once, learn more about choosing styles for your Square Online site.

Does Square Online integrate or work with social networks like Facebook and Instagram?

Yes. You can set up your donation items with Facebook Shops to accept donations on social platforms like Facebook and Instagram.

How can I spread the word about my website?

Here are some suggestions to help you grow your website traffic:

  • Spread the word: Tell your supporters, family and friends about your site.
  • Optimise for search engines: Make sure people can find your website or donation items when they search online by following our Ultimate SEO Guide.
  • Update regularly: Keep your website content fresh with Square Online blog posts to give visitors a reason to come back.
  • Use your social networks: Post your site to Facebook, Instagram, X (formerly Twitter), Snapchat, TikTok, LinkedIn or other social networks whenever you update your content.
  • Promote your site: Add a link to your email signature, and include a link to your site when you post to forums or comment on articles.
  • Start an email newsletter: Use newsletter signup pop-ups on your site as a tool to bring visitors back to your website and continue email promotions with email marketing.
  • Get reciprocal links: Swap links with other websites that have a similar audience to drive free, qualified traffic. Join our Seller Community to get connected with others that also use Square Online.

Set Up Your Non-Profit Online

How do I accept donations or sell tickets or memberships?

Learn how to add items and categories in Square Online.

You can also learn about accepting donations online to make sure you can keep funding your organisation’s purpose, or about how to sell non-physical items such as event tickets or memberships.

To highlight upcoming events or that you’re accepting donations, try using a featured items section.

Will customers who place an order through my Square Online site be added to my Customer Directory?

Yes. Customers who place orders on your site will be added to a list in your Customer Directory.

Can I also accept donations in person at my events?

Yes, you can download the Square Point of Sale app for both Apple and Android mobile devices.

How can I reach supporters about website updates, events or donating?

Try creating an email campaign with Square Marketing to easily reach everyone that supports your non-profit. Learn more about getting started with Square Marketing.

Manage Donations, Events and Memberships

How do I set up my checkout page?

You can set up the checkout page for your Square Online site from your Square Online Overview page in Settings > Checkout or Shared Settings > Checkout.

Learn more about your checkout options in Square Online.

Can I view donations and orders from other Square apps?

Yes. When a customer donates or places an order, you’ll receive an in-app notification, and you can accept and update an order’s progress depending on what you’re selling (think event tickets or memberships).

To manage your Square Online orders, go to the Order Manager in your Square POS or online Square Dashboard by navigating to Orders.

Why didn’t I receive notification when my supporter donated?

Depending on your email provider, notifications will sometimes be filtered to your spam folder. Double-check your spam folder and add the following email addresses to your contacts:


If you don’t want all of your online order notifications to go to your Square account email address, you can update your preferences in Square Online to send notifications to as many as three different email addresses. You can also completely disable notifications if you prefer not to receive any. Learn more about configuring order notification preferences in Square Online.

Why can’t my supporters donate if I’ve marked a donation item as available?

If your items display as Unavailable or don’t appear at all on your Square Online site, there are a few things to consider that could be the cause. Learn more about troubleshooting non-visible items in Square Online.

Will customers receive my customised digital receipts for donations or purchases?

When a supporter donates or places an order through Square Online, they’ll receive a receipt from the Square Online site only. These can be customised from your Square Online Overview page in Communications > Email & Text Alerts.

Learn more about customising store emails in Square Online.

You can also send supporters a digital receipt with Square at any time from your Square app or Square Transactions page in Dashboard.

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