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Square Appointments and Square Online FAQ

Review answers to frequently asked questions about Square Appointments and Square Online.

Getting Started

Can I use Square Online with Square Appointments?


How can I learn more about Square Online?

Learn more about getting started with Square Online.

How can I effectively build a website for my business?

With Square Online, you can create a professional website to offer a seamless way to receive appointment bookings. If you already have a Square Appointments subscription, you can add a navigation link to your site that will automatically link to your Square Appointments calendar, making it easier for customers to book services with you. To get started, please follow the directions below:

1. In the Square Online site editor where you see your site, select your navigation menu.
2. Select Navigation > Navigation links. You’ll see a list of all items currently in your navigation menu.
3. Select +Add navigation link, and choose Square Appointments from the dropdown menu. Select your location, and enter a name to be displayed in the navigation menu.
4. Select Save when finished.
5. Publish your site to see the changes live.

Learn more about how to navigate the Square Online site editor.

Setting Up Your Business Online

How do I set up my services?

Learn how to add items and categories in Square Online. You can also learn how to sell non-physical items such as services, and limit availability for non-physical items so that service items are only available for purchase in a desired region.

Can I set up multiple locations with Square Online?

Yes. If you have multiple locations, when your customers place an order online, they can specify the location.

Can I manually set up categories in Square Online?

Yes. From your Square Online Overview page, go to Items > Site Categories, and select Add Category. Give your new category a name, and add any items you want to include by selecting Choose items.

Learn more about adding items and categories in Square Online.

Will Square Gift Cards work on Square Online?

Yes. If a customer has a Square Gift Card associated with your business, they’ll be able to apply their balance during the checkout flow.

Will customers who book an appointment through my Square Online site be added to my customer directory?



Why didn’t I receive a notification when my customer placed an order?

Depending on your email provider, notifications will sometimes be filtered to your spam folder. Double-check your spam folder, and add the following email address to your contacts:







Will customers receive my customised digital receipts for online purchases?

When a customer places an order through Square Online, they’ll receive a receipt from the Square Online site only. These can be customised in the store emails section of your Square Online Overview page. Learn more about customising store emails in Square Online.

You can also send a customer a digital receipt with Square at any time from your app or online Square Dashboard.