Square Online FAQ
Review answers to frequently asked questions about Square Online.
Can I use Square Online with other Square products?
Yes. Square Online can be used or integrated directly with other Square products. Learn specifics with the articles listed below, or check out the last section of our getting started with Square Online article.
Can I use Square Online even if I’m not selling anything?
Yes. Square Online is a great tool that helps you build a website without an online store. For example, you can create blog-style Stories, or show off your portfolio using images or an image gallery section. You can also start adding and editing text, embedding a YouTube video or adding embed code to your website for a variety of additional content types.
Explore all of your options in the Square Online site editor.
How can I learn more about Square Online?
To learn more about Square Online, take a look at getting started with Square Online.
How can I effectively build a website?
Learn more about how to navigate the Square Online site editor.
Does Square Online integrate or work with social media?
Yes. You can set up your items with Facebook Shops to sell on social platforms like Facebook and Instagram. Learn more about how to connect Square Online to Facebook and Instagram.
How can I spread the word about my website?
Here are some suggestions to help you grow your website traffic:
Setting Up Your Business Online
How do I set up my items?
Learn how to add items and categories in Square Online.
To highlight certain items you sell, try using a featured items section.
Can I set up multiple locations with Square Online?
Yes. If you have multiple locations, when your customers place an order online, they can specify the location.
Can I manually set up categories in Square Online?
Yes. From your Square Online Overview page, go to Items > Site Categories, and select Add Category. Give your new category a name, and add any items you want to include by selecting Choose items.
Learn more about adding items and categories in Square Online.
Will Square Gift Cards work on Square Online?
Yes. If a customer has a Square Gift Card associated with your business, they’ll be able to apply their balance during the checkout flow.
Will customers who place an order through my Square Online site be added to my customer directory?
Yes. Customers who place orders on your site will be added to a list in your Customer Directory. Learn more about Customer Directory.
Can I view orders from other Square apps?
Yes. When a customer places an order, you’ll receive an in-app notification, and you can accept and update an order’s progress as you prepare and finish the order.
To manage your Square Online orders, go to your Order Manager in your Square POS or online Square Dashboard by navigating to Orders.
Why are my customers only seeing the option to have an item shipped?
By default, each item fulfilment is set to shipping. To change the fulfilment type, change it for each item individually, or use the bulk editing method.
Why didn’t I receive a notification when my customer placed an order?
Depending on your email provider, notifications will sometimes be filtered to your spam folder. Double-check your spam folder, and add the following email addresses to your contacts:
Why can’t my customers place an order if I’ve marked an item as available?
If your items display as Unavailable, or don’t appear at all on your Square Online site, there are a few things to consider that could be the cause. Learn more about troubleshooting non-visible items in Square Online.
Will customers receive my customised digital receipts for online purchases?
When a customer places an order through Square Online, they’ll receive a receipt from the Square Online site only. These can be customised in the store emails section of your Square Online Overview page. Learn more about customising store emails in Square Online.
You can also send a customer a digital receipt with Square at any time from your app or online Square Dashboard.