Square Beta

What to expect when testing

Welcome to the Square Beta Programme

Betas are tests of upcoming Square features before they’re released, to help identify areas of improvement for these new products and tools. In the Square Beta Programme, the Beta Team selects testers across all types of businesses, including restaurants, retail, services, health and beauty, and more. Your feedback directly helps us build the right products with your business top of mind. The Square development process starts small and uses feedback along with other insights to plan its future.

Join the Beta Community for exclusive access to newly designed features and tools before the rest of the world!

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What to expect from the Square Beta Team

Beta Selection:

Invitations: The Beta Team will invite you to join betas through Beta Community posts or via email. Just follow the specific instructions in the post or email to be included. Betas typically begin 1-3 weeks after we send invitations.

Pre-qualified: For some Beta projects, we skip the invitation process and hand-pick sellers to include based on specific criteria. These tests typically involve features that will be available to all Square Sellers soon and have a zero-to-low risk of disrupting day-to-day business.

Support:

Content: We’ll provide steps and details about the feature in the invitation email and the Beta Community when it’s available. We often publish a support article as well, outlining how to get started with this feature and tips and tricks to improve your experience.

Questions: The Beta team is available to answer any questions about a beta feature in the Beta Community or by email.

Your time to shine

A beta project is only successful with your participation. The Square Beta Programme is all about learning from your experience with beta features and hearing your feedback. Here are the best ways to be active in the project.

Use the feature

It’s as simple as that – check out the feature as soon as it’s available.

Share your feedback

We want to hear it – good, bad and anything in between. Tell us about the setup process, your employee and customer experiences, and how you are using this feature in your day-to-day business.

Report any bugs or issues

When you notice something isn’t working as you expect, let us know as soon as you can. The more detail you can provide, the faster we can help. Explain the steps you took to make the issue happen, as well as the specific transactions, employees or devices involved. If possible, take a video of the issue as it happens.

Contact us

The best place for reaching the Beta Team or other beta testers is the Beta Community. Share your feedback, ask questions and report any beta feature-related issues here. You can also email your beta-specific questions to betafeedback@squareup.com.

If you have any other general Square questions not related to beta, make sure to contact Square support.

Answer surveys

Most beta projects involve a survey towards the end of the testing. Surveys are typically ten questions or less and ask for specific insight about the project. We use your feedback to decide if the feature is ready to launch. Surveys also help guide Square on what changes or improvements to make in the future. Some surveys may lead to direct conversations with our product teams where you can earn free processing credit or, in some cases, gift cards for your time.

Ready to be a Square Beta Tester?