General

Privacy Notice for Users Who Do Not Apply or Sign Up for a Square Account or Other Services

For users who apply or sign up for a Square Account, click here.

Last updated: December 10, 2021

This Privacy Policy describes the information Square Canada, Inc. and our affiliates (collectively, “Square,” “we,” and “us”) collect when a person or business (“you,” “your”) accesses or uses in any manner any Square application, product, service, feature, technology, content, or website (collectively, “Services”) or otherwise contacts or interacts with us.

By using our Services, you accept the terms of this Privacy Policy and consent to our collection, use, disclosure, and retention of your information as described herein (including to contact you), and for all other purposes permitted under applicable personal information privacy statutes, anti-spam legislation, and consumer protection laws.

This Privacy Policy applies to information we collect if you make a payment, request a digital receipt or otherwise interact with our Services, even if you have not applied for a Square account or downloaded one of our applications. However, this Privacy Policy does not describe the practices of other users of our Services, including Sellers, that may collect information from you when you interact with them through our Services, and we encourage you to ask them about their privacy practices before providing any information to them.

Amendment

We may amend this Privacy Policy from time to time by posting a revised version and updating the “Last updated” date above. The revised version will be effective at the time we post it. We encourage you to review this Privacy Policy whenever you use our Services to stay informed about our information practices and the choices available to you.

Collection of Information

Our Services can be used by a broad range of industries in connection with their products, services, activities and administrative functions, whether they are involved in government, retail, health, politics, human resources, technology or anything else. Accordingly, a broad range of information (including information about you) may be uploaded to or sent through our Services.

Without information about you, we may not be able to provide you with the Services or the digital receipts described below.

Our website and Services are not targeted or directed at children under the age of 13 and do not knowingly collect or store any personal information from children under the age of 13.

Information You Provide

We collect information you upload or send to or through our Services, including information you may provide to a Seller using our Services or that you provide when you request delivery of a digital receipt. We also collect information you provide when you participate in contests or promotions offered by Square or our partners, respond to our surveys or otherwise communicate with us.

Information We Collect from Your Use of our Services

We collect information about you when you use our Services, including:

Transaction Information. When you use our Services to make payments or to request delivery of digital receipts, we collect information on behalf of the Seller about when and where the transactions occur, the names and contact information of the transacting parties, a description of the transactions, the payment amounts, and the devices and payment methods used to complete the transactions.
Use Information. We collect information about how you use our Services, including your access time, browser type and language, and Internet Protocol (“IP”) address.
Information Collected by Cookies and Web Beacons. We use various technologies to collect information when you use our Services, including sending cookies to your computer or mobile device and using web beacons. Cookies are small data files that are stored on your hard drive or in device memory when you visit a website or view a message. Among other things, cookies support the integrity of our registration process, retain your preferences and account settings, and help evaluate and compile aggregated statistics about user activity. We also may collect information using web beacons. Web beacons are electronic images that may be used in our Services or emails. We may use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon. For more information and to learn how to block or delete cookies used in the Services, please see “Your Choices” below.

Information We Collect from Other Sources

We also may collect information about you from third parties who are authorized to give information about you under the terms and privacy policies of their respective services. Such third parties that may share information with us include mailing list providers and publicly available sources. By using our Services, you authorize and consent to our obtaining from, and disclosing to, third parties, from time to time, any information about you as necessary in connection with the processing of any fraud detection procedure, or as may otherwise be required by applicable law.

Third-Party Advertising and Analytics

We may allow third-party service providers to deliver content and advertisements in connection with our Services and to provide anonymous site metrics and other analytics services. These third parties may use cookies, web beacons, and other technologies to collect information, such as your IP address, identifiers associated with or applications on your device, the browsers you use to access our Services, pages viewed, time spent on pages, links clicked, and conversion information (e.g., transactions entered into). This information may be used by Square and third-party services providers on behalf of Square to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your usage. The third-party service providers that we engage are bound by confidentiality obligations and other restrictions with respect to their use and collection of your information.

This Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies, which are covered by such third parties’ privacy policies. For more information, we encourage you to check the privacy policies of these third parties to learn about their privacy practices. For more information about targeted advertising specifically, please visit http://optout.aboutads.info. To learn about how to manage cookies, please see “Your Choices” section below.

Use of Information

We may use information about you to provide, maintain, and improve our Services, such as:

Processing or recording payment transactions;
Displaying historical transaction or appointment information to our Sellers; and
Delivering the information and support you request, including digital receipts and scheduling information.

We may use information about you to measure, customize, and enhance our Services, including the design, content, and functionality of our applications and websites, or to track and analyze trends and usage in connection with our Services. We may also use information about you to send news and information, or to conduct surveys and collect feedback, about our Services and to communicate with you about products, services, contests, promotions, discounts, incentives, and rewards offered by us and select partners, based on your communication preferences and applicable law. We also may contact you to resolve disputes, collect fees, and provide assistance for problems with our Services.

We may use information about you:

To protect our rights or property, or the security or integrity of our Services;
To investigate, detect, and prevent fraud, security breaches, and other potentially prohibited or illegal activities;
To comply with any applicable law, regulation, legal process, or governmental request; and
For any other purpose disclosed to you in connection with our Services.

We may, and we may use third-party service providers to, process and store your information in the United States, Japan and other countries. While we take measures to ensure protection of your information, governments, courts, law enforcement or regulatory agencies in these other countries

Digital Receipts

If you provide a Seller with your contact information to receive receipts via email or text message, we and that Seller may store the email address or phone number you provide. We use your email address or phone number to send you a receipt for your purchase, and to allow Sellers you have visited to send you messages via Square. Digital receipts may contain additional messages, offers, or links that may be of interest to you. For example, you may be able to submit feedback to a Seller, share your experience on social media, view your purchase history, join programs, visit websites, or take advantage of promotions.

When you submit or share information through a receipt (for example, by submitting feedback), we may share that information with Sellers and you may receive responses. As mentioned above, although we encourage Sellers to implement industry best practices for the use, collection and disclosure of personal information, this Privacy Policy does not describe the practices of Sellers that may receive or collect information from you. We encourage you to ask them about their privacy practices before providing any information to them. If at any time you wish to change your preferences, you may do so by following the instructions in the “Your Choices” section below.

We may share information about you as follows:

With our group companies, including our parent company, Block, Inc., for the purposes outlined above;
With third parties to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf (e.g., fraud prevention, identity verification, and fee collection services), as well as financial institutions, payment networks, payment card associations, and other entities in connection with the payment process;
With third parties that run advertising campaigns, contests, special offers, or other events or activities in connection with our Services;
With other users of our Services with whom you interact through your own use of our Services. For example, we may share information about you when you make a payment or appointment using our Services;
In connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business;
If we believe that disclosure is reasonably necessary (i) to comply with any applicable law, regulation, legal process, or governmental request (e.g., from tax authorities), (ii) to protect our rights or property, or the security or integrity of our Services, or (iii) to protect us, users of our Services or the public from harm or potentially prohibited or illegal activities; or -With your consent.

We also may share aggregated information with third parties that does not specifically identify you or any individual user of our Services.

Your Choices

Personal Information

We may retain information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce our General Terms or other applicable agreements or policies, or to take any other actions consistent with applicable law. You may access, change, or correct information about you by making a request to us using the contact details below, in which case we may need to verify your identity before granting access or otherwise changing or correcting your information.

Cookies

We try to make your experience with Square simple and meaningful. When you access or use the Services, our web server may send a cookie to your computer or mobile device (as the case may be). Certain cookies we use last only for the duration of your web or application session and expire when you close your browser or exit the application. Other cookies are used to remember you when you return to use the Services and, as such, will last longer.

We may use cookies to:

Remember that you have visited us or used the Services before. This means we can identify the number of unique visitors we receive, which allows us to make sure we have enough capacity to accommodate all of our users.
Customize elements of the promotional layout and/or content of our website or application.
Collect anonymous statistical information about how you use the Services (including the length of your web or application session) and the location from which you access the Services, so that we can improve the Services and learn which elements and functions of the Services are most popular with our users.

Some of the cookies used in the Services are set by us, and others are set by third parties who deliver services on our behalf.

Most web and mobile device browsers are set to automatically accept cookies by default. However, you can change your browser settings to prevent automatic acceptance of cookies, or to notify you each time a cookie is set.

You also can learn more about cookies by visiting http://www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies on different types of browsers and mobile devices. Please note, however, that by blocking or deleting cookies used in the Services, you may not be able to take full advantage of the Services.

Messages

You may opt out of receiving promotional messages by following the instructions in those messages or by making a request to us using the contact details below. If you decide to opt out, we may still send you non-promotional communications, such as digital receipts you request.

Security

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We hold information about you at our own premises and with the assistance of third-party service providers. We restrict access to personal information to those Square employees, contractors, and agents who need to know that information in order to transmit, store, or process it, who are subject to contractual confidentiality obligations consistent with this Privacy Policy, and who may be disciplined or terminated if they fail to meet these obligations. Our third-party service providers store and transmit personal information in compliance with this Privacy Policy and other appropriate confidentiality and security measures.

Nevertheless, Square cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information in our possession or under our control is compromised as a result of a security breach, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with applicable laws or regulations.

For more information about our security practices, please visit https://squareup.com/ca/en/security.

Contact

Please contact our Privacy Department with any questions or concerns regarding this Privacy Policy.

Block, Inc. 1955 Broadway, Suite 600 Oakland, CA 94612, U.S.A. Attention: Privacy Department privacy@squareup.com

If you have any questions or concerns regarding our policy, or if you believe our policy or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with our Privacy Department listed above, and will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We will keep records of your request and any resolution. If you are dissatisfied with the results of our investigation or any resulting corrective measures, you may be entitled to make a written submission to the Privacy Commissioner in your jurisdiction or to the Office of the Privacy Commissioner of Canada at the address below:

Office of the Privacy Commissioner of Canada 30 Victoria Street Gatineau, Quebec K1A 1H3 https://www.priv.gc.ca/en