To our Square community:

We’re all facing unique challenges right now, and for business owners, the stakes are particularly high. We want to offer support and help in the ways we can.

We are waiving all software subscription fees for the month of April for existing sellers who currently use Square Appointments, Loyalty, Team Management, and Square Online Store. Square will manage the process for you—there’s no need to do anything. This is in addition to refunding March subscription fees.

Additional product updates are also in the works. You can use our just-released curbside pickup option and local delivery through Square Online Store. We are also waiving curbside pickup and delivery fees for the next three months.

Be sure to bookmark this page for the latest information and tools to support you and your business.

Steps you can take:

Sell and accept orders online

Social distancing is being strongly encouraged across Canada. One way to still provide goods to your customers is to sell online. You can ship items or take online orders for pickup or local delivery. Scroll down to learn how to take online orders and setup curbside pickup or local delivery.

Promote digital gift cards

Electronic gift cards can help increase cash flow while your business is closed or affected by social distancing. We’ve seen a lot of sellers ask their regular customers to purchase gift cards as a show of support. Scroll down to learn how to set up eGift Cards free.

Communicate with your customers

Use email and social media to keep your customers up to date. Remember to be direct and succinct no matter what you’re communicating.

Limit in-person contact

In order to “flatten the curve” to slow the spread of the virus, customers are avoiding touching surfaces. You might consider skipping the receipt screen during checkout. You can also encourage your customers to use their contactless cards or mobile devices to complete payment so they touch fewer surfaces, and you can turn off signature requirements for in-person purchases. You might also consider remote payment options like Invoices.

Get set up

Online Store

No matter what kind of business you run, you can create an online ordering page with Square Online Store that allows you to provide curbside pickup or local delivery. The online ordering page automatically integrates with all Square POS apps, Order Manager, and Customer Directory.

We are waiving curbside pickup and delivery fees for the next three months. Square Online Store already offers online orders for in-store pickup with no monthly fee.

Learn how to:

eGift Cards

You can set up a free ordering page to sell digital gift cards. The page allows customers to purchase eGift Cards online and send them to a recipient of their choice (or themselves) via email. eGift Cards can be redeemed in-store and on Square Online Store.

Once your order page is live, you can promote it through your own website, social media channels or email.

Learn how to set up your eGift Cards ordering site [VIDEO] >

Subscription fees

We are waiving all software subscription fees for the month of April for existing sellers who currently use Square Appointments, Loyalty, Team Management, and Square Online Store. Square will manage the process for you—there’s no need to do anything. This is in addition to refunding March subscription fees.

Stay informed