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Disable Signatures for Payments

Card Providers don’t require signatures for Insert, Tap and Swipe payments in the US and Canada. To help speed up your checkout experience, the Square app allows you to disable customer signatures for all card payments. Starting in April 2021, Square will automatically disable signature collection for Sellers who are still collecting signatures on devices.

Disabling signatures will make your checkout experience fast and just as secure for you and your customers.  While signatures are not essential to process payments, and not collecting signatures will not affect your processing rates, enabling signatures can add an extra layer of protection in case of a chargeback. To enable or disable your signature settings:

  1. From the navigation bar at the bottom of your screen, tap More.

  2. Tap Settings > Checkout > Signature & Receipt.

  3. Toggle Collect Signature off or on.

Adjust Signature Settings

Square Point of Sale App and Square Terminal

  1. From the Navigation menu, tap Settings > Checkout > Signature & Receipt.

  2. Toggle Collect signatures on or off.

Square for Retail

  1. Head to the Points of Sale settings on your online Square Dashboard.

  2. Select your device (you’ll need to update for each point of sale, or enable shared device settings).

  3. Under Signature and Receipt, toggle Collect signatures.

  4. Select to collect signatures from Device or Printed Receipt.

  5. Click Save.

Square Appointments

  1. Tap the three horizontal lines in the upper left corner to navigate to the menu.

  2. Tap Settings > Checkout > Signature.

  3. Toggle Collect signatures

Square for Restaurants

  1. Visit Point of Sale > Devices in your online Square Dashboard.

  2. Select your device.

  3. Under Signature and Receipt, toggle Collect Signatures.

  4. Click Save.

Note: Major credit card companies no longer require signatures, but should you choose to turn on Collect signatures, select to have customers Sign on device or Sign on Printed Receipt.

If you have collect signatures enabled, Square will collect signatures only when the card provider asks for it.

Learn more about: Point of Sale

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