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Part One:
  • Compare Square’s fees across payment types.
  • Choose the right hardware for your business.
  • Set up your account for success.
  • Create items to streamline sales and reports.
Part Two:
  • Accept payments using our hardware and software.
  • Issue full and itemized refunds.
  • Compare Square's deposit options.
  • Run reports for sales, fees, and deposits.
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Learn how to process a full, partial, or itemized refund.

Process Full, Itemized, or Partial Refunds In-App

  1. Tap the following icon in the navigation bar:Three Horizontal Lines or the down arrow at the top of the Square Register: Register Switcher
  2. Tap Transactions.
  3. Select the payment you’d like to refund > Issue Refund.
  4. Tap Select All Items to refund the entire sale, select the specific items you’d like to refund, or tap Amount to refund a specific dollar amount.
  5. Tap Next.
  6. Select a reason for the refund > tap Refund.

When issuing an itemized refund, the amount being refunded will reflect any applicable taxes (e.g. Sales Tax) and discounts for the selected item(s).

For Custom Amount transactions, you’ll have the option to refund any dollar amount up to the total amount of the sale.

Note:

  • At this time, you’re not able to issue a partial refund on an item.
  • Since a tip is considered a line item, you can refund it individually. Issuing a refund for a tip will not allow you to adjust the amount since you are unable to issue a partial refund on an item. In order to receive a tip after it’s been refunded, you will need to reprocess your customer’s card.

Process Full and Partial Refunds Online

  1. Visit Transactions in your online Square Dashboard.
  2. Select the payment you’d like to refund > Issue Refund.
  3. Enter the amount you want to refund and the reason for the refund.
  4. Click Refund.

Cash, Checks, and Other Tender Refunds

To balance your books, you can refund cash, checks, and other tender payments within 120 days of the payment date. Square doesn’t process any funds for these payment types, and functions only as an organizational tool.

Review answers to commonly asked questions about refunds.

Still need help? Ask the community

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