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Home>Issuing Refunds

Process Refunds

From your Square Point of Sale app or online Square Dashboard, you can issue full, itemised or partial refunds. You can refund back to the original payment card or as a store credit via a physical or electronic gift card. Learn how to refund to gift card from the Square Point of Sale app.

Note: Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date. Square Online transactions – including Afterpay online transactions – can be requested and issued within one year from the original transaction date. Learn more about refund timelines.

Refunds In-App

  1. Tap ≡ More > Transactions.

  2. Select the payment you’d like to refund.

    • You can search by card number, phone, customer name, receipt, notes or item.

    • You can also tap the customer’s payment card directly on Square hardware to filter card transactions paid to your business.

  3. Once you’ve located the transaction, tap Issue refund.

  4. Tap Select All Items to refund the entire sale, select the specific items you’d like to refund, or tap AMOUNT to refund a specific dollar amount.

  5. Tap Next.

  6. Choose to refund to the original payment card or via electronic or physical Gift Card.

  7. Choose a reason for the refund.

  8. Tap Refund.

Refunds Online

  1. Go to Transactions from your online Square Dashboard.

  2. Select the payment you’d like to refund, click ••• then click Issue Refund.

  3. Under Refund Items, tick the box next to Items to refund the entire sale, select the specific items you’d like to refund or click Refund Amount to refund a specific dollar amount.

  4. Select a reason for the refund.

  5. Click Issue Refund.

Important to note

  • Square will debit the refund amount from your Square balance, or if those funds are unavailable, the linked bank account will be debited.

  • When issuing an itemised refund, the amount being refunded will reflect any applicable taxes (e.g. Sales Tax) and discounts for the selected item(s).

  • For Custom Amount transactions, you’ll have the option to refund any dollar amount up to the total amount of the sale.

  • Team member commission (if applicable) earned from the original sale will not be changed.

  • If you issued a partial refund, the remaining portion of the payment can be refunded at a later time. Partial refunds will not include tax and tip in reports.

  • Since a tip is considered a line item, you can refund it individually. Issuing a refund for a tip will not allow you to adjust the amount since you are unable to issue a partial refund on an item. In order to receive a tip after it’s been refunded, you will need to reprocess your customer’s card.

Cash, Cheques and Other Tender Refunds

To balance your books, you can refund cash, cheques and other tender payments within one year of the original transaction date. Keep in mind, Square doesn’t process any funds for these payment types and functions only as an organisational tool. There are no fees for recording other tender payment types.

Refund Afterpay Transactions

If the customer completed a payment using Afterpay Card and Square hardware, you can issue a full or partial refund within one year of the original transaction date. Learn more about how refunds and returns work at Afterpay via their website.

Full Refunds

If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.

Partial Refund Example

The same principles apply if you’ve returned a portion of an order and received a partial refund. Let’s use the below example to show how this works.

Order #123456 totalled $100, and the first payment of $25 was made at the time of purchase.

Order #123456 $100 Payment Status
First payment $25 PAID
Second payment $25 Due in 2 weeks
Third payment $25 Due in 4 weeks
Fourth payment $25 Due in 6 weeks

The order total was $100 & a refund of $80 was processed.

However, prior to the second payment being made, items totalling $80 were returned. After the $80 refund was processed, the second, third, and fourth payments were cancelled. Additionally, the first payment was retroactively adjusted to $20 and the $5 balance was refunded back to the original card the payment was made with.

Order #123456 $100 Payment Status
First payment $25 Adjusted to $20, refund $5 back to card
Second payment $25 Cancelled
Third payment $25 Cancelled
Fourth payment $25 Cancelled

Review answers to commonly asked questions about refunds.

Learn more about: Point of Sale

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