Learn how to process a full or partial refund from your Point of Sale app or online Square Dashboard.

Process Full or Partial Refunds In-App on an Android Device

  1. Tap the following icon in the navigation bar:Three Horizontal Lines
  2. Tap Transactions.
  3. Select the payment you’d like to refund > tap Issue Refund.
  4. Enter the amount you want to refund and a reason for the refund.
  5. Tap Refund.

Process Full, Itemized, or Partial Refunds In-App on an iOS Device

  1. Tap the following icon in the navigation bar:Three Horizontal Lines
  2. Tap Transactions.
  3. Select the transaction you’d like to refund > tap Issue Refund.
  4. Tap Refund All Items to refund the entire sale, select the specific items you’d like to refund, or tap Amount to refund a specific dollar amount.
  5. Tap Next.
  6. Select a reason for the refund > tap Refund.

When issuing an itemised refund, the amount being refunded will reflect any applicable taxes (e.g. Sales Tax) and discounts for the selected item(s).

For Custom Amount transactions, you’ll have the option to refund any dollar amount up to the total amount of the sale.

Note:

  • At this time, you’re not able to issue a partial refund on an item.
  • Since a tip is considered a line item, you can refund it individually. Issuing a refund for a tip will not allow you to adjust the amount since you are unable to issue a partial refund on an item. In order to receive a tip after it’s been refunded, you will need to reprocess your customer’s card.

Process Full and Partial Refunds Online

  1. Visit Transactions in your online Square Dashboard.
  2. Select the payment you’d like to refund > click Issue Refund.
  3. Enter the amount you want to refund and the reason for the refund.
  4. Click Refund.

Note: If you issued a partial refund, the remaining portion of the payment can be refunded at a later time. Partial refunds will not include tax and tip in reports.

Refund Policy

Customise your refund and return policy from Receipt in your online Square Dashboard. Your policy appears on email, text and printed receipts. If a return policy is absent, it’s assumed there’s no policy. Be sure to clearly state if you don’t offer refunds or warranties. 

Note: All major card companies allow cardholders to charge back purchases if a customer can demonstrate that they didn’t receive the purchased product or service. 

Cash, Cheques and Other Tender Refunds

To balance your books, you can refund cash, cheques and other tender payments within 180 days of the payment date. Square doesn’t process any funds for these payment types and functions only as an organisational tool. 

Review answers to commonly asked questions about refunds.