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Accueil>Émission de remboursements

Process Refunds

Learn how to process a full or partial refund from your Point of Sale app or online Square Dashboard.

Process Full, Itemized, or Partial Refunds In-App

  1. From the navigation bar at the bottom of your screen, tap Transactions.

  2. Select the payment you’d like to refund > Issue Refund.

  3. Tap Select All Items to refund the entire sale, select the specific items you’d like to refund, or tap Amount to refund a specific dollar amount.

  4. Tap Next.

  5. Select items to restock and choose a reason, or opt to Skip Restock.

  6. Tap Refund.

When issuing an itemized refund, the amount being refunded will reflect any applicable taxes (e.g. Sales Tax) and discounts for the selected item(s).

For Custom Amount transactions, you’ll have the option to refund any dollar amount up to the total amount of the sale.

Note:

  • Any payment processed with an Interac Debit card must be refunded in person through the Square Point of Sale app with the original purchasing card present. The total refund amount must also be available in your Square balance in order for the refund to complete.

  • At this time, you’re not able to issue a partial refund on an item.

  • Since a tip is considered a line item, you can refund it individually. Issuing a refund for a tip will not allow you to adjust the amount since you are unable to issue a partial refund on an item. In order to receive a tip after it’s been refunded, you will need to reprocess your customer’s card.

Process Full, Itemized, or Partial Refunds Online

  1. Visit Transactions in your Tableau de bord Square en ligne.

  2. Select the payment you’d like to refund, select the "more" icon (...) > Issue Refund.

  3. Check the box next to Items to refund the entire sale, select the specific items you’d like to refund, or tap Refund Amount to refund a specific dollar amount.

  4. Select a reason for the refund. Reasons for a refund can be selected at the item level and for the entire sale.

  5. Click Refund Items or Issue Refund.

When issuing an itemized refund, the amount being refunded will reflect any applicable taxes (e.g. Sales Tax) and discounts for the selected item(s).

For Custom Amount transactions, you’ll have the option to refund any dollar amount up to the total amount of the sale.

Cash, Checks and Other Tender Refunds

To balance your books, you can refund cash, checks, and other tender payments within one year of the original transaction date. Keep in mind, Square doesn’t process any funds for these payment types, and functions only as an organizational tool.

Refunds processed through Square on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your Tableau de bord Square en ligne can be refunded within one year of the original transaction date.

Review réponses aux questions les plus fréquentes sur les remboursements.

Learn more about délai de remboursement.

Note:

  • At this time, you’re not able to issue a partial refund on an item.

  • Since a tip is considered a line item, you can refund it individually. Issuing a refund for a tip will not allow you to adjust the amount since you are unable to issue a partial refund on an item. In order to receive a tip after it’s been refunded, you will need to reprocess your customer’s card.

En savoir plus sur: Solution PDV

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