Learn how to process a full or partial refund from your Point of Sale app or online Square Dashboard.

Process Full or Partial Refunds In-App on an Android Device

  1. Tap the following icon in the navigation bar:Three Horizontal Lines
  2. Tap Transactions.
  3. Select the payment you’d like to refund > tap Issue Refund.
  4. Enter the amount you want to refund and a reason for the refund.
  5. Tap Refund.

Process Full, Itemized, or Partial Refunds In-App on an iOS Device

  1. Tap the following icon in the navigation bar:Three Horizontal Lines
  2. Tap Transactions.
  3. Select the transaction you’d like to refund > tap Issue Refund.
  4. Tap Refund All Items to refund the entire sale, select the specific items you’d like to refund, or tap Amount to refund a specific dollar amount.
  5. Tap Next.
  6. Select a reason for the refund > tap Refund.

When issuing an itemized refund, the amount being refunded will reflect any applicable taxes (e.g. Sales Tax) and discounts for the selected item(s).

For Custom Amount transactions, you’ll have the option to refund any dollar amount up to the total amount of the sale.

Note:

  • Any payment processed with an Interac Debit card must be refunded in person through the Square Point of Sale app with the original purchasing card present.
  • At this time, you’re not able to issue a partial refund on an item.
  • Since a tip is considered a line item, you can refund it individually. Issuing a refund for a tip will not allow you to adjust the amount since you are unable to issue a partial refund on an item. In order to receive a tip after it’s been refunded, you will need to reprocess your customer’s card.

Process Full and Partial Refunds Online

  1. Visit Transactions in your online Square Dashboard.
  2. Select the payment you’d like to refund > click Actions > Issue Refund.
  3. Enter the amount you want to refund and the reason for the refund.
  4. Click Refund.

Note: If you issued a partial refund, the remaining portion of the payment can be refunded at a later time. Partial refunds will not include tax and tip in reports.

Cash, Cheques and Other Tender Refunds

To balance your books, you can refund cash, cheques and other tender payments within 180 days of the payment date. Square doesn’t process any funds for these payment types and functions only as an organizational tool.

Review answers to commonly asked questions about refunds.