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Home>Issuing Refunds

Process Refunds

From your Square Point of Sale app or online Square Dashboard, you can issue full, itemised, or partial refunds. You can refund back to the original payment card or as a store credit via a physical or electronic gift card. Learn how to refund to gift card from the Square Point of Sale app.

Note: Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date. Square Online transactions can be requested and issued within 120 days from the original transaction date. Learn more about refund timelines.

Refunds In-App

  1. From the navigation bar at the bottom of your screen, tap Transactions.

  2. Select the payment you’d like to refund.

    • You can search by card number, phone, customer name, receipt, notes, or item.

    • You can also tap the customer's payment card directly on Square hardware to filter card transactions paid to your business.

  3. Once you've located the transaction, tap Issue refund.

  4. Tap Select All Items to refund the entire sale, select the specific items you’d like to refund, or tap AMOUNT to refund a specific dollar amount.

  5. Tap Next.

  6. Choose to refund to the original payment card or via electronic or physical Gift Card.

  7. Choose a reason for the refund.

  8. Tap Refund.

Refunds Online

  1. Go to Transactions from your online Square Dashboard.

  2. Select the payment you’d like to refund, click ••• then click Issue Refund.

  3. Under Refund Items, check the box next to Items to refund the entire sale, select the specific items you’d like to refund or click Refund Amount to refund a specific dollar amount.

  4. Select a reason for the refund.

  5. Click Issue Refund.

Note:

  • Square will debit the refund amount from your Square balance, or if those funds are unavailable, the linked bank account will be debited.

  • When issuing an itemised refund, the amount being refunded will reflect any applicable taxes (e.g. Sales Tax) and discounts for the selected item(s).

  • For Custom Amount transactions, you’ll have the option to refund any dollar amount up to the total amount of the sale.

  • Team member commission (if applicable) earned from the original sale will not be changed.

  • If you issued a partial refund, the remaining portion of the payment can be refunded at a later time. Partial refunds will not include tax and tip in reports.

  • Since a tip is considered a line item, you can refund it individually. Issuing a refund for a tip will not allow you to adjust the amount since you are unable to issue a partial refund on an item. In order to receive a tip after it’s been refunded, you will need to reprocess your customer’s card.

Cash, Cheques and Other Tender Refunds

To balance your books, you can refund cash, cheques, and other tender payments within one year of the original transaction date. Keep in mind, Square doesn’t process any funds for these payment types and functions only as an organisational tool. There are no fees for recording other tender payment types.

Review answers to commonly asked questions about refunds.