Fees and Payments FAQs
Find answers to commonly asked question about processing payments with Square.
Fees and Payments Questions
What card brands and card types do you accept?
Can I accept a chip card?
Learn about EMV chip card technology from our Square Guides.
What are your fees?
Square’s standard processing fee is 2.75% for contactless payments, swiped or inserted chip cards, and swiped magstripe cards. Payments that are manually keyed-in, processed using Card on File, or manually entered using Virtual Terminal have a 3.5% + 15¢ fee. Invoices cost 2.9% + 30¢ or 3.5% + 15¢ if processed using Card on File.
If you purchased your Square Register before August 20th, 2019, your contactless payments, swiped or inserted chip cards, and swiped magstripe cards processed through Square Register have a 2.5% + 10¢ fee.
There are no fees for recording cash, check, or gift certificate payments.
There are no monthly or hidden fees for credit card processing. All fees are deducted before funds are deposited to your linked bank account.
Note: Processing fees are deducted before each deposit and cannot be charged on a monthly basis. You can view your total fees on a monthly basis from your online Square Dashboard.
Where can I see a breakdown of all the fees I’ve paid?
You’re able to view and download your sales summaries and fees from the Sales section of your online Square Dashboard.
Where can I see my free processing credit?
If you’ve referred, or have been referred by another business to use Square, you’ll see fee reimbursements reflected in your deposit summaries.
- Log in to the Deposits tab of your online Square Dashboard, select a deposit.
- You’ll see fees reimbursed in the Free Processing row of the deposit summary.
You can also see how much free processing credits you have left under the Get Free Processing section of your Square Dashboard.
Learn more about Square’s free processing program.
When will my money be deposited?
You can choose to receive your funds through one of our three deposit options. By default, your sales are deposited within 1-2 business days using our Next Business Day deposit schedule. If you need access to your funds faster, you can use Instant Deposit or Same-Day Deposit to immediately send your funds to your bank account.
Check out your deposit options with Square.
How do I charge a credit card using a Square?
You can process a credit card by:
- Swiping the card through a Square Reader for Magstripe
- Processing a chip card or a contactless payment using the Contactless and Chip Reader
- Accepting the payment using a Square Stand
- Accepting the payment using Square Register
- Accepting the payment using Square Terminal
- Swipe a card on your computer
Can I manually enter, or key-in, a payment?
Yes. If the card isn’t present or you’re unable to swipe it, the option to manually key in card payments without the Square reader is available. Other available options are sending your customer a Square Invoice and processing the payment using Virtual Terminal.
Learn how merchants protect themselves from fraud and chargebacks with safety tips for manually entered transactions.
How do I provide a receipt?
Receipts can be sent to your customer via email and SMS during a payment or afterwards from the Square app and the online Square Dashboard. If the option to send a receipt isn’t given after a transaction, that means your customer is already subscribed to Automatic Receipts from Square sellers.
View step-by-step instructions to send and print receipts.
Can I process a refund?
Yes. Refunds processed through square on a mobile device must be requested and completed within 120 days of the original transaction. Payments refunded via your online Square Dashboard can be refunded within one year of the original transaction date. Note: Payments accepted before October 2018 must be refunded within 120 days.
Once this window has passed, you must issue refunds outside of Square.
Learn how to process refunds.
How do I delete an accidental payment?
While you aren’t able to delete any transactions that have been processed through Square, you can process a refund on any payment to keep your books in order.
I’m having trouble with my Internet connection. Can I still swipe payments?
Yes. If your internet connection becomes interrupted or temporarily unavailable, enable Offline Mode to accept swiped card payments. The Square app securely stores the credit card details for 72 hours while the device is reconnected to a Wi-Fi network.
Note: Offline payments aren’t possible when processing Virtual Terminal payments or chip cards. Chip cards that also have a magstripe can still be swiped in Offline Mode from the Square Point of Sale app using a magstripe reader or Square Stand.
Why is my customer’s card being declined?
Cards can be declined by the card-issuing bank or by Square if any information is entered incorrectly. Try these payment troubleshooting tips.
Why does my customer see a pending charge?
Incomplete payments may temporarily appear on your customer’s credit card statement, but they’re not actual charges and should fall off your customer’s statement in a few days. It‘s the card-issuing bank’s responsibility to release funds from pending charges. This process can take anywhere from 2-7 business days depending on the card-issuing bank’s processing speeds.
How do I add a note to a payment?
Notes on payments are a great way of providing additional information to item descriptions and itemizing custom amount transactions. View steps for adding notes on payments.
How do I accept payments from my laptop or desktop?
You can accept card payments from your laptop or desktop computer in a couple different ways:
- You can log into your online Square Dashboard and accept payments with Virtual Terminal.
- You can send a Square Invoice, or try one of our partners, Bigcommerce or Weebly, all of which help you accept payments online.
Find answers to questions about your Square account.