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Print Order Tickets

Connect a printer to your device to print order ticket stubs for customers, or send order tickets to your kitchen.

If you accept pickup orders with the Square app on iPads or Android devices you can also automatically print remote order tickets. Note: printing remote order tickets on iPhones is not available at this time.

Turn On Order Tickets and Order Ticket Stubs

Order tickets will automatically print after every sale, even if a customer receipt isn’t printed. Note that on Terminal, you’ll have to tap the “print receipts” button after the transaction is completed to print order tickets on the internal Terminal printer. This is not the case, however, if you print to external printers from Terminal.

Before you turn on Order Tickets, learn how to connect a printer to your:

Note: For printing orders in a kitchen, we recommend the Star SP742ML impact printer, which is designed to handle the high-heat environment of a kitchen, and supports printing in both black and red. Impact printers don’t print receipts, only order tickets.

Once your printer is connected, follow the steps below to turn on Order Tickets:

  1. From the Square app, tap the three horizontal lines in the upper right corner to navigate to the menu or the down arrow at the top of the Square Register.

  2. Tap Settings > Printers.

  3. Select a printer and toggle Order Tickets and/or Order Ticket Stubs on.

  4. Select categories to print.

  5. Choose whether ticket numbers will be auto-assigned or manually entered.

To turn on order tickets and order ticket stubs on Android devices:

  1. From the Square app, tap the three horizontal lines. On Square Register tap the down arrow.

  2. Tap Settings > Printers.

  3. Tap the desired printer and toggle Order Tickets and Order Ticket Stubs on. Turn on Receipts to also print customer receipts.

  4. Select which item categories will be printed on your order tickets.

  5. Choose whether ticket numbers will be auto-assigned or manually entered. If you auto-assign ticket numbers, each completed sale will generate a ticket number from 01 – 99. After 99, ticket numbers will begin again at 01. The ticket number will be displayed at the top of the printed stub, and at the top-right of the payment confirmation screen.

To turn on order tickets and order ticket stubs on iOS devices:

  1. From the navigation panel, navigate to Settings > Hardware>Printers.

  2. Set up your Printer by setting up the printer name.

  3. Under Use this printer for, tap on Online order tickets.

  4. Toggle on this printer for online order tickets to allow the printer to print order tickets as your customers place orders online.

  5. Toggle on “Automatically Print New Orders.” Turning this allows the printer to print tickets when they come in.

Once the feature is enabled, new orders will automatically print from your supported printing device.

Note: If you are using Square Terminal, you’ll only be able to enable Order Tickets and Order Ticket Stubs. All other receipt types will print directly from your Terminal’s built in printer.

Transactions where you swipe a magstripe card or insert a chip card will automatically populate customer names on kitchen tickets if you’ve opted to manually enter text on tickets vs auto assign numbers.

This will keep your lines moving quickly, as you won’t have to manually add names to order tickets.

How to customize order tickets on the iPad

Reprint Order Tickets

You can reprint an order ticket from current cart, Transactions tab, or open ticket list.

To reprint an order from the current cart:

  1. Tap the down arrow in the top right.

  2. Tap Reprint Ticket.

To reprint from your transactions:

  1. From the Square app, tap the three horizontal lines in the upper right corner to navigate to the menu or the down arrow at the top of the Square Register.

  2. Tap Transactions.

  3. Locate the order you’d like to reprint > tap Reprint Ticket.

Note: For closed tickets, the option to reprint will only appear if the order is completed in the last 1 hour.

To reprint from your open tickets:

  1. Select Tickets.

  2. Tap Edit.

  3. Select ticket to reprint > tap Reprint Ticket.

Printing to Multiple Printers

If you’re using multiple printers, you can also send specific items to a selected printer. For example, send drink orders directly to the printer located at your bar. When configuring your printers, make sure to select which item categories will print for each one.

To do so:

  1. From the Square app, tap the three horizontal lines in the upper right corner to navigate to the menu or the down arrow at the top of the Square Register.

  2. Tap Settings > Printers > select your desired printer.

  3. Toggle Order Tickets on.

  4. Select either Enter Customer Number or Name or Auto-Assign Ticket Numbers.

  5. Choose the categories you’d like to print under “Include on Ticket.”

  6. Repeat on additional printers.

Printing Single Items per Order Ticket

With the Square Point of Sale app on your iOS device, you can assign item categories to different printer stations, and print a single item per order ticket. This is useful if you need to send specific items to different prep stations or service counters to fulfill orders.

To get started, be sure to assign your items to specific categories. Once complete, you can assign categories to print at each station. To do so:

  1. From the Square app, tap the three horizontal lines.

  2. Tap Settings > Printers.

  3. Under Use this printer for, navigate to either “In-Person Order Tickets” or Online Order Tickets, and toggle on Use this printer for in-person order tickets or Use this printer for online order tickets respectively.

  4. Toggle on Single Item Per Ticket on if you want to print a single item per ticket. This is useful if you need to send specific items to different prep stations or service counters to fulfill orders.

  5. Select the category(s) you’d like to print at this printer station. Single item printing will only apply to the categories you select.

  6. Tap Save.

Repeat these steps for each of your printer stations.

Note: Android, Square Terminal and Register do not currently support single item per ticket printing at this time.

You can also print single items per order ticket with orders received from your Square Online site. Check out more on printing and managing online orders.

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