Process refunds for payments directly from the Square app or your online Square Dashboard. Refunds from sales processed through Square Register or Square Invoices must be processed within 60 days of the payment date, and refunds of sales through the Online Store must be processed within 120 days from the payment date. When you issue a refund, your customer will be refunded their full purchase amount, and you will be refunded Square’s processing fee.
An employee’s ability to process refunds is determined by their administrator.
Overview: Refunds with Square
|Refund Details||Register Payments||Online Store Payments|
|Processed more than 60 days ago||No||Yes|
|Processed more than 120 days ago||No||No|
If you pass the 60-day mark for Square Register payments or the 120-day mark for Online Store payments, you’ll need to refund the sale outside of Square. Fees are not reimbursed for refunds issued outside of Square.
How Refunds Work
Square first looks to your Square account balance to cover the refund amount. If your account balance doesn’t cover the refund, Square will withdraw the amount you were paid (sale amount minus initial processing fee) from your bank account, and then credit it back to your customer’s card.
For example, if the amount of the original transaction was $25, then $24.31 is withdrawn from your account balance and the fees ($0.69 in this case) are covered by Square. The full purchase amount is always returned to your customer.
It takes 2-7 business days to process a refund with Square. Once the refund is processed and sent to your customer’s card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your customer’s account. In total it can take 9-14 business days for your customer to receive their refund.
Note: Refund requests that aren’t covered by your Square balance may not be approved, even if requested within the appropriate timeframe.
Customize your refund and return policy from Receipt in your online Square Dashboard. Your policy appears on email, text, and printed receipts. If a return policy is absent, it’s assumed there’s no policy. Be sure to clearly state if you don’t offer refunds or warranties.
Note: All major card companies allow cardholders to charge back purchases if a customer can demonstrate that they didn’t receive the purchased product or service. Learn how to protect yourself against chargebacks.
Process Full or Partial Refunds In-App
- Tap the following icon in the navigation bar:
- Tap Activity.
- Select the payment you’d like to refund > tap Issue Refund.
- Enter the amount you want to refund and a reason for the refund.
- Tap Refund.
Process Full and Partial Refunds Online
Watch the video below to learn how to process refunds from your online Square Dashboard:
- Visit Transactions in your Square Dashboard.
- Select the payment you’d like to refund > click Actions > Issue Refund.
- Enter the amount you want to refund and the reason for the refund.
- Click Refund.
Cash, Checks, and Other Tender Refunds
To balance your books, you can refund cash, checks, and other tender payments. Square doesn’t process any funds for these payment types, and functions only as an organizational tool.