Sign Up Troubleshooting
If you’re having trouble signing up for Square or activating your account, the following sections provide some helpful information.
Not approved to accept card payments
Based on the information you provided during the signup process, we could not approve your request to accept card payments. Even if you have successfully linked a bank account to your Square account, you will not be able to process card payments until your Square account is activated.
We don’t have access to any of the information you entered for privacy and security reasons. Some common reasons why we’re unable to approve customers to accept card payments include:
If you’ve been declined once, head to online Dashboard, sign in, read the instructions and click Yes, resume.
If we are unable to verify your identity after multiple attempts, your application to accept cards with Square cannot be approved you will not be able to process card payments.
We do not currently support your selected business type for payment processing.
Your business type is dependent on the ABN you provided. Square accounts can be created under these business types:
Individual/Sole Trader (with or without an ABN)
Partnerships (with an ABN)
Companies (with an ABN)
Trusts (with an ABN)
Incorporated Association (with an ABN)
Unincorporated Association (with an ABN)
Learn more about how to sign up for Square Point of Sale.
Delayed or pending activation
If you receive a delayed or pending activation error notification, please check your emails to see if there are any further requests from the Account Services Team. You can also check for notifications from your online Square Dashboard.
The notifications will appear as:
Your request is pending.
There was a problem activating your account.
You can use Square to record cash and other tender payments in the meantime but you will not be able to take card payments until your account has completed activation.
Age Requirement for Signup
Current credit card processing regulations require our account holders to be at least 18 years of age.
Time Limit Expired
For security reasons, there’s a 10-minute time limit when filling out your activation request. If that limit is surpassed, the form will automatically be locked for three days.
Contact Square Support if you run into any account activation issues.
Individual/Sole Trader Photo ID Activation
If you’re signing up as an individual or sole trader with Square, you may be asked to verify your identity with our verification partner, Veriff. If there was an issue verifying your submitted selfie and photos of your physical ID, you may be able to try again. Some possible reasons that could cause verification issues include:
Presenting a copy of your physical ID
ID is not in frame or all the information is not clearly visible
Unsupported document types
Expired, annulled or damaged ID
Name on your ID does not match what you previously entered in the personal information fields
Full face is not clearly visible
You only have four attempts to successfully verify this information. After four attempts, you will not be able to register for a Square account.
Learn more about 9 Tips for identify verification with Veriff.