Sign Up Troubleshooting
If you’re having trouble signing up for Square or activating your account, the following sections provide some helpful information.
Not Approved to Accept Card Payments
Based on the information you provided during the signup process, we could not approve your request to accept card payments. Even if you have successfully linked a bank account to your Square account, you will not be able to process card payments.
During your application for a Square account, we attempted to verify your identity by providing the legal name, current address and date of birth you submitted during sign-up to the Equifax Consumer Credit Bureau. Equifax has indicated that they were unable to verify all or part of this information against their records. We also sought to verify your identity using other government sources, however this was also unsuccessful.
Should you wish to discuss the accuracy of the information contained in your credit file, please consider obtaining a free report from Equifax via their website.
We don’t have access to any of the information you entered for privacy and security reasons. Some common reasons why we’re unable to approve customers to accept card payments include:
If you’ve been declined once, head to squareup.com/activation, sign in, read the instructions and click Yes, resume.
If we are unable to verify your identity after multiple attempts, your application to accept cards with Square cannot be approved you will not be able to process card payments.
We do not currently support your selected business type for payment processing.
Your business type is dependant on the ABN you provided. Square accounts can be created under these business types:
Individual/Sole Trader (with or without an ABN)
Partnerships (with an ABN)
Companies (with an ABN)
Trusts (with an ABN) *
Incorporated Association (with an ABN)
Unincorporated Association (with an ABN)
* Note: Due to the number of applications, Trust activations may take up to 4 weeks from the date you upload your Trust Deed. At this time, there is no way to speed up the application process.
Learn more about how to sign up for Square Point of Sale.
Delayed or Pending Activation
If you receive a delayed or pending activation error notification, please check your emails to see if there are any further requests from the Account Services Team. You can also check for notifications from your online Square Dashboard.
The notifications will appear as:
Your request is pending.
There was a problem activating your account.
You can use Square to record cash and other tender payments in the meantime, but you will not be able to take card payments until your account has completed activation.
Age Requirement for Signup
Current credit card processing regulations require our account holders to be at least 18 years of age.
Time Limit Expired
For security reasons, there’s a 10 minute time limit when filling out your activation request. If that limit is surpassed, the form will automatically be locked for 3 days.
Contact Square Support if you run into any account activation issues.