System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

Home>Troubleshooting

Sign Up Troubleshooting

If you’re having trouble signing up for Square or activating your account, the following sections provide some helpful information.

Not Approved to Accept Card Payments

Based on the information you provided during the signup process, we could not approve your request to accept card payments. Even if you have successfully linked a bank account to your Square account, you will not be able to process card payments until your Square account is activated.

We don’t have access to any of the information you entered for privacy and security reasons. Some common reasons why we’re unable to approve customers to accept card payments include:

Spelling errors

A legal first and legal last name, current home address and date of birth are required to verify your identity. Check that all the information entered is identical to what is shown on your official identification document (passport/driver’s licence/Medicare card) and contains no typographical errors.

Note: Names with apostrophes or hyphens should be replaced with a space.

Change of legal name(s)

If you have changed your legal name(s) and have not updated your legal records or applied for credit since changing legal name, please try to verify using your previous legal name (i.e. if you were recently married, you may wish to try entering your maiden name).

Note: Please do not abbreviate your legal name (i.e. Will instead of William) or enter your middle name. If you use your Medicare card to try to verify your identity, you should enter your middle initial as shown on your card.

Change of address

You must provide your current home address. However, if you’ve moved within the last six months, try using a previous home address. Note: A PO Box address cannot be used.

Expired identification document

Check if the identification document that you are entering is current and not expired. If the identity document has expired and a new document has been issued, check if the document number has changed.

NSW driver’s licence

These have both a card number and a licence number. Ensure that you are entering your driver’s licence number.

If you’ve been declined once, head to squareup.com/activation, sign in, read the instructions and click Yes, resume.

If we are unable to verify your identity after multiple attempts, your application to accept cards with Square cannot be approved you will not be able to process card payments.

We do not currently support your selected business type for payment processing.

Your business type is dependant on the ABN you provided. Square accounts can be created under these business types:

Note: Due to the number of applications, Trust and Partnership activations may take up to three weeks from the date you upload your Trust Deed or Beneficial Owner documents. At this time, there is no way to speed up the application process.

Learn more about how to sign up for Square Point of Sale.

Delayed or Pending Activation

If you receive a delayed or pending activation error notification, please check your emails to see if there are any further requests from the Account Services Team. You can also check for notifications from your online Square Dashboard.

The notifications will appear as:

  • Your request is pending.

  • There was a problem activating your account.

You can use Square to record cash and other tender payments in the meantime, but you will not be able to take card payments until your account has completed activation.

Age Requirement for Signup

Current credit card processing regulations require our account holders to be at least 18 years of age.

Time Limit Expired

For security reasons, there’s a 10 minute time limit when filling out your activation request. If that limit is surpassed, the form will automatically be locked for three days.

Contact Square Support if you run into any account activation issues.

Learn more about: Payment Processing

Can't find what you need?