Have you noticed your business is listed on Google Maps, but you’re not sure how to edit the information? Are you looking to get your business to rank higher in local Google searches? By optimising your Google My Business listing for a strong search strategy, more potential customers can find you online. After all, businesses are found, on average, through 157 direct searches each month and 852 discovery searches.
A Google My Business (GMB) account is an indispensable (and free) tool for a strong local SEO strategy — and one that every local business owner should be using to optimise their Business Profile.
Here’s everything you need to know to set up and optimise your Google My Business account.
What is Google My Business and is it different from my Business Profile?
Google My Business is a free tool that allows you to manage and edit the information in your Business Profile on Google. A Business Profile is simply your business listing, which appears when users search via Google Maps and on the sidebar in local Google search results.
When you search for your own business using Google Maps, you may see your Business Profile appear, even if you’ve never set up an account. A Business Profile is automatically created when anyone adds a business to Google Maps (yes, even a complete stranger can mark your business location). If you don’t add information to your Business Profile, Google will do its best to automatically populate it with any data available online.
With a Google My Business account, you can control what Google displays in your business listing to ensure all details are accurate and optimised to help you rank in local search results. You can also interact with customers and access valuable insights about your local search performance, search queries, and more.
Getting Started: Adding or claiming a business
To add or claim your business on Google Maps, you’ll need to first set up a Google My Business account at google.com/business.
Google’s setup page will walk you through the process step by step. If your business is already listed on Google Maps, this is when you’ll be able to claim the listing. Otherwise, you’ll set up a new business listing.
At the final step, you will be asked to verify your business. Postcard verification is the most popular option. Some businesses are also eligible for phone or email verification.
How to choose Google My Business categories
Google My Business categories are extremely important, as they have a big impact on how Google ranks your business in local search results.
Your categories also determine which features Google makes available to you in your Business Profile. For example, hotels get access to the “star ratings” feature and restaurants have the ability to add a menu, while educational institutions aren’t able to receive Google reviews.
Google allows you to select one primary category and nine secondary categories. You can always change, add, or remove categories in your Google My Business account, so don’t worry about your choice being permanent.
Choosing your primary category
Your primary category has the biggest impact on your search rankings. If you’re feeling stuck on which category to choose, try the following tips:
- Make a list of your business’s most relevant search terms and phrases.
- Search for your relevant terms in Google and identify which of your competitors appear in the first page of search results.
- Look at competitors’ Business Profiles to see what they are using as their primary and secondary categories.
- Don’t be afraid to experiment. Try one category for a few months. If your rankings aren’t improving, switch to a different primary category to see if it resonates better with your local audiences.
Choosing your secondary categories
Use your secondary categories to cover all other services your business offers. Here are some tips for optimising your categories:
- Choose only categories that are truly relevant to your business — irrelevant categories can harm your rankings and confuse users.
- Consider a slightly less popular category to allow you a better chance of ranking higher over a larger area on the map. For example, the category “Hair Salon” may be highly saturated among local businesses. If your salon offers hair extensions, opt for the specific category of “Hair Extension Technician,” as there may be less competition, making it easier for your business to rank for this search term.
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Include Google My Business services
Add services to your Business Profile to allow users to see what you offer at a quick glance. This will improve your chances of appearing in local searches. When you go to add services in your Google My Business account, Google will suggest services for you based on your business type. If you don’t see a service listed, you can also add your own custom services.
Google My Business image size and content recommendations
Adding images to your Business Profile is valuable for improving user engagement, showing off your business’s best face, and signalling to Google that your business is active and relevant, increasing the likelihood that your images will appear on Google image search and attract potential customers.
Google reports that customers are more likely to request driving directions to businesses that have photos in their Business Profile.
Upload images in a JPG or PNG file format, and follow Google’s image size recommendations:
- File size: Between 10KB and 5MB
- Dimensions: At least 250 pixels x 250 pixels; recommended size is around 720 pixels x 720 pixels
- Logo image dimensions: 720 pixels x 720 pixels (logos are square, so upload a square image for best quality)
- Cover photo dimensions: Around 1080 pixels x 680 pixels (cover photos are landscape orientation)
Create a strategy for regularly adding new photos to your listing. Google rewards businesses that actively add to their Business Profiles by ranking them higher.
Google My Business dashboard overview
When you log into Google My Business, you’ll see a dashboard where you can access valuable insights Google provides about your listing. The menu on the left-hand side allows you to navigate to each area of your Google My Business account, including info, reviews, photos, products, services and more.
Visiting the Insights section will open a dashboard full of helpful data about your Business Profile.
On the Insights dashboard, you will see data revealing:
- How customers come to your listing
- How many people view your listing on Google Maps and in search results
- What types of actions users take when viewing your listing
Revisit this dashboard regularly to see how user behaviour changes as you optimise your Business Profile. For instance, you may track:
- How many customers request directions to your business after clicking on your listing
- Which days of the week customers most often click to call your business through your listing
- How many customers visit your website after seeing your listing
The information displayed on your Insights dashboard reflects all views from the past 28 days. You can go further into the Insights tab to review information in more depth.
Making the most of Google Maps
To optimise your Business Profile for Google Maps searches, focus on improving the following four features in your Google My Business account.
Make sure your business title accurately reflects your “real world” business name. If it naturally includes keywords related to your services or location, that’s even better, but don’t force it. Google may penalise your rankings if your business title doesn’t match your true business name.
Your primary category is the most influential to Google Maps results. If your business isn’t ranking as high as you’d like in Google Maps, try changing your primary business category to target more specific searches.
To help rank a business listing, Google will consider:
- Total quantity of reviews
- Average numerical “score” (star ratings)
- Appearance of relevant keywords in reviews
While you don’t have control over what customers write in their reviews, you can encourage your customers to leave reviews on Google to increase your total number. Create a strategy to ask for reviews at key points in the customer’s interactions with your brand. You may even incentivise customers by offering a special deal or reward for those that leave a Google review.
Google will scan the URL you’ve connected to your Business Profile to check for relevant keywords in the meta title and the quality of links that drive back to that page. The more relevant keywords and high-quality backlinks, the more evidence Google sees that your business is relevant to users.
Consider this when choosing which page to link as your website URL in your Business Profile. Depending on the nature of your local business, it may make sense to link a location-specific landing page with a highly relevant meta title or a service-specific landing page that has plenty of high-quality backlinks driving to it.
Google Maps misconceptions
There are some features that are commonly believed to help boost Google Maps rankings, but actually don’t factor into search results. The following aspects don’t impact your Google Maps rankings (although they may still be valuable for other reasons):
- Adding keywords to your business description
- Adding more service areas to extend your reach
- Geo-tagging your images manually before posting them
Managing multiple locations on Google My Business
If your business has more than one location, Google allows you to manage all of them from a single Google My Business account.
To do this, set up a location group account by linking all of your locations under the same login. This is more valuable than having separate Google My Business accounts for each location, as it shows Google that these locations operate under one brand. Linking your locations also avoids duplicate information about your business in separate accounts, which can be a red flag and potentially hurt your rankings.
Before adding more business locations, wait to ensure that your main location is verified. If you or someone else has already made a separate account for your different locations, you can simply transfer them in Google and connect them to the same master account.
Setting holiday hours on Google My Business
When your business closes early for a holiday or opens later in the summer, it’s important to update this in your Business Profile to ensure a smooth user experience.
GMB has a few features for setting your business hours:
- More hours
- Special hours
- Temporarily closed
- Permanently closed
If your physical location is closed but you are still offering pickup or delivery services, don’t mark your business as temporarily closed, as you will no longer show up in Google search results.
The more hours feature is for businesses that provide specific services at times different from their normal operating hours. If your delivery hours extend past the hours that your brick-and-mortar location is open, indicate this using more hours.
The special hours feature is for setting holiday hours or other temporary changes to your business’s operating schedule for particular days. Google allows you to set holiday hours in advance, so you can plan ahead as soon as you know what your holiday operations will look like.
Simply go to special hours in your Google My Business account and select individual days to mark your business as closed or to adjust the hours on that day. When users search on the given holiday, your Business Profile will then indicate that what they’re seeing are holiday hours.
Don’t ignore your Google My Business account
As a local business, ignoring your Google My Business account is leaving opportunity on the table. While the Google algorithm is advanced, it can only make educated guesses about your business information to populate your Business Profile.
When you use a Google My Business account to take charge of how your business is represented in Google Maps and search results, you can optimise your listing to improve your search rankings, leading more customers to find you organically. Since a GMB account is free to set up and simple to manage, it’s a win-win. Potential customers are going to find your business on Google either way, so make sure they get the best possible first impression.